Customer Service Officer - Insurance

Job Title: Customer Service Officer - Insurance
Contract Type: Permanent
Location: Sydney
Salary: $55,000 - $60,000 plus Super (Yearly Pay Reviews)
Reference: 852658
Contact Name: Aisling
Contact Email:
Job Published: July 23, 2019 16:31

Job Description

  • Flexible working hours - ability to work from home 1 day p/wk - Eastern Suburbs
  • Fun team culture with continuous career & development opportunities
  • Monthly social events - bbqs, onsite gym facilities and free parking
MAYDAY Recruitment are delighted to be looking for Customer Relationship Manager for an award winning, Australian owned global insurance organisation at an exciting time of growth.

This opportunity is for a customer focused and enthusiastic individual keen to join a progressive organisation and a leader in the claims industry.

In this permanent role, you will have the option to work flexible full time hours  Monday – Friday between the hours 8am – 6pm, taking inbound and making outbound calls to existing clients updating them on their claim status - no sales at all.

What's in it for you:
  • Flexible working hours & work from home opportunities
  • $55,000 - $60,000 plus Super with yearly pay reviews
  • Fantastic culture - Love coming to work
  • Excellent on the job training
  • Progression opportunities
  • Monthly social events - outdoor activities, team BBQs
  • Free parking and onsite gym facilities
In this role, you will:
  • Provide exceptional customer service to callers
  • Manage your own customer portfolio - see their claims through from start to finish
  • Collaborate with other team members to ensure customers receive timely and accurate updates
  • Coordinate repairs with external providers
  • Demonstrate compassion and empathy to callers in difficult situations
  • Ensure customer information is up to date on the database
The ideal candidate will have:
  • Experience in an inbound or outbound customer service role
  • Friendly, personable and compassionate personality
  • Experience within the insurance and/or banking & finance industry is desirable
  • Exceptional written and verbal communication skills
  • High attention to detail and excellent time management
  • Full working rights in Australia
If this sounds like the perfect opportunity for you, please click the button to apply with your most recent resume.