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MAYDAY are delighted to be recruiting for Customer Service Representatives to join a company that delivers safe and secure payment solutions for market-leading businesses around Australia.
This is a fantastic opportunity for those with some exposure to financial services, fraud operations or financial crime, who are looking to develop their career and grow within a progressive organisation.
The role is initially available on a contract basis until December with possibility for extension.
What's in it for you:
The role will include, but not limited to:
The ideal candidate will have:
4 x Customer Service Representatives
| Job title : | 4 x Customer Service Representatives |
| Contract type : | Contract |
| Location : | Sydney |
| Sectors : | |
| Salary : | $61,150 package + overtime rates |
| Job Reference : | MC91248394 |
| Contact name : | Millie |
| Job published : | 9 days ago |
This is a fantastic opportunity for those with some exposure to financial services, fraud operations or financial crime, who are looking to develop their career and grow within a progressive organisation.
The role is initially available on a contract basis until December with possibility for extension.
What's in it for you:
- Salary package: $61,150 incl. super + overtime rates apply
- Immediate start
- Contract until December - with very strong likelihood of extension
- Multiple shift patterns available to suit your lifestyle - 7am-3:30pm, 9-5:30pm, 2-11:30pm - with overtime for late shifts!
- Be part of a vibrant, social and friendly team
- Hybrid working model but can be 100% remote anywhere in Australia!
- Access to a wide range of employee benefits
- Extensive training, and continuous support - training 9am-5pm for the first 6 weeks
- 18-20% shift loading for working evening/weekend shifts (weekends rarely required).
The role will include, but not limited to:
- Provide strong customer service over the phone
- Identify fraudulent transactions, and complete investigations in a timely manner
- Handle a high volume of inbound and outbound calls
- Use your analytic skills to uncover trends and patterns
- Adapt to a range of different situations and circumstances to give a great customer experience
The ideal candidate will have:
- Experience in a call centre environment is highly desirable
- A proactive and positive attitude, with a great phone manner
- Ability to analyse data and spot patterns
- Self-confidence and able to work autonomously
- Great problem-solving skills & attention to detail
- Confidence when using systems
- This role would suit a student who would like to work outside of their university timetable