Call Centre Manager

Job Title: Call Centre Manager
Contract Type: Permanent
Location: Sydney
Salary: $80,000.00 - $90,000.00 + super
Reference: MR957468
Contact Name: Jessica
Contact Email:
Job Published: February 19, 2020 14:01

Job Description

MayDay are delighted to be recruiting for a driven and enthusiastic Call Centre Manager to join a growing team.

Due to the current growth this is a newly created opportunity for an individual who is motivated and inspired to manage a team and take their success to the next level, growing the business and achieving KPI's.

Why this role?
  • Friendly and supportive team with a strong family feel
  • Located in Brookvale with free staff parking
  • $80,000.00 - $90,000.00 + super + yearly bonus 
  • Breakfast and learn events every 6 weeks
  • Friday drinks in the office 
  • Team events
  • Day off on your birthday
  • Have your opinion heard, not just a number
The Role:
  • Managing a team of 16 consultants 
  • Coaching and mentoring the team to maximise performance
  • KPI management (self and team) to ensure targets are met
  • Identifying knowledge gaps and training requirements within the team
  • Improve and enhance the customers experience
The Ideal Candidate:
  • Previous experience managing a team in a call centre environment
  • A people-person who loves to contribute to a sense of community
  • Happy to get involved and help out during busy times
  • Proven ability to manage and motivate your team
  • Pro-active, personable and highly motivated
If this sounds like the right next next role for you, please apply now.