Job Description

This high-energy work place is looking for an experienced call centre agent or QA who is able to commit to a six month contract with the possibility of going permanent. Start date will be on the 3rd June.

Why work here?

Work in one of the most sociable offices in Sydney
Fantastic transport links, minutes walk from a train station
Temp to permanent opportunity
Working hours: 9-5pm Mon- Fri
$26.14ph + Super

A day on the job looks like:

Listen & evaluate sales agent calls to identify areas of weaknesses and improvement.
Ensure any breaches of compliance are actioned accordingly.
Deliver feedback to agents and assist with coaching.
Prepare quality reports for management.
Analyse trend in behaviors and suggest idea's for process improvement.

Apply if you:

Have experience working in a call centre (either customer service or sales)
Have exceptional communication skills
QA experience would be beneficial but not necessary
Ability to work independently and proactively
Able to effectively work as part of a team

If you are driven, motivated and confident with the above skills and attributes we would love to hear from you! Please apply ASAP or contact Emily on 8377 5611 if you have further questions.

Jobs

Call Centre Quality Assurance

Job Description

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Consultant

Emily Borthwick

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