Call Centre Quality Assurance
| Job Title: | Call Centre Quality Assurance |
| Contract Type: | Permanent |
| Location: | Sydney |
| Industry: | |
| Salary: | $26.14ph + Super |
| Start Date: | 3rd June 2019 |
| Reference: | 437731 |
| Contact Name: | Emily |
| Contact Email: | emily@maydayrecruitment.com |
| Job Published: | May 21, 2019 16:00 |
Job Description
Why work here?
- Work in one of the most sociable offices in Sydney
- Fantastic transport links, minutes walk from a train station
- Temp to permanent opportunity
- Working hours: 9-5pm Mon- Fri
- $26.14ph + Super
- Listen & evaluate sales agent calls to identify areas of weaknesses and improvement.
- Ensure any breaches of compliance are actioned accordingly.
- Deliver feedback to agents and assist with coaching.
- Prepare quality reports for management.
- Analyse trend in behaviors and suggest idea's for process improvement.
- Have experience working in a call centre (either customer service or sales)
- Have exceptional communication skills
- QA experience would be beneficial but not necessary
- Ability to work independently and proactively
- Able to effectively work as part of a team
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