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Call Centre Quality Assurance

Job Title: Call Centre Quality Assurance
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $26.14ph + Super
Start Date: 3rd June 2019
Reference: 437731
Contact Name: Emily
Contact Email: emily@maydayrecruitment.com
Job Published: May 21, 2019 16:00

Job Description

This high-energy work place is looking for an experienced call centre agent or QA who is able to commit to a six month contract with the possibility of going permanent. Start date will be on the 3rd June. 

Why work here?
  • Work in one of the most sociable offices in Sydney
  • Fantastic transport links, minutes walk from a train station
  • Temp to permanent opportunity 
  • Working hours: 9-5pm Mon- Fri 
  • $26.14ph + Super
A day on the job looks like:
  • Listen & evaluate sales agent calls to identify areas of weaknesses and improvement.
  • Ensure any breaches of compliance are actioned accordingly.
  • Deliver feedback to agents and assist with coaching.
  • Prepare quality reports for management.
  • Analyse trend in behaviors and suggest idea's for process improvement.
Apply if you:
  • Have experience working in a call centre (either customer service or sales)
  • Have exceptional communication skills 
  • QA experience would be beneficial but not necessary
  • Ability to work independently and proactively
  • Able to effectively work as part of a team
If you are driven, motivated and confident with the above skills and attributes we would love to hear from you! Please apply ASAP or contact Emily on 8377 5611 if you have further questions.

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