Claims Officer

Job Title: Claims Officer
Contract Type: Permanent
Location: Melbourne
Reference: MR1043423
Job Published: November 11, 2020 14:46

Job Description

MAYDAY Recruitment is excited to be searching for a Claims Officer to join a well-established and continuously growing company based in the Melbourne CBD.  Benefits include; progression opportunities, an additional day off each month and lovely supportive team culture.

What’s in it for you?:
  • Join an established continuously growing company, that has a genuine desire to build caring and collaborative relationships
  • Supportive team culture
  • Extra paid day off each month
  • Beautiful CBD location
  • Great remuneration on offer
  • Permanent, full time role
  • Excellent training provided by an inspiring Manager!
The role will include, but not limited to: 
  • Manage a portfolio of general insurance claims, with a personal, hands-on approach
  • Make liability decisions
  • Authorise payments within delegated limits
  • Organise efficient claims rehabilitation and technical strategy to support safe early return to work, and mitigate claims cost leakage
  • Participate in weekly claims strategy workshops
  • Coordinate all investigations and legal referrals 
  • Communicate and interact with clients, support agencies and others to monitor and assess the progress of claims, and facilitate settlement
  • Prepare all necessary forms, records and documentation, to include statistical analyses and reports, for all claims assigned, as required by various regulatory agencies.
The ideal candidate will have:
  • Prior experience in liaising with clients and customers regularly via phone calls and emails
  • Key competencies around making pivotal decisions
  • Exceptional verbal and written communication skills
  • Ability to be proactive and use initiative
  • Customer focused – with genuine desire to help people
  • Proficient in Microsoft Office suite
  • High attention to detail, and excellent time management
  • Insurance or claims experience would be preferred but not essential
If this fits your skills and experience and sounds like a job you'd love, please click the button and submit your resume to apply now.