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Kick-start 2022 with a brand new role! We are currently seeking senior Client Service Officer leaders to coordinate and oversee a community-focussed NSW Government project.
This role is based in Sydney CBD however a hybrid work model will be available.
What's in it for you:
Client Service Officer (Team Lead)
| Job title : | Client Service Officer (Team Lead) |
| Contract type : | Temporary |
| Location : | Sydney |
| Sectors : | |
| Salary : | Up to $423 per day + super |
| Start date : | January 2022 |
| Duration : | 9 months - possibility of extension |
| Job Reference : | MR1191826 |
| Contact name : | Emily |
| Contact email : | emilyd@maydayrecruitment.com |
| Job published : | 26 days ago |
This role is based in Sydney CBD however a hybrid work model will be available.
What's in it for you:
- Starting in January 2022
- Temporary role for 9 months - possibility of extension
- Up to $423 per day + super
- Work as part of a driven and collaborative team in Sydney CBD
- Monday to Friday working hours, 5 days per week
- Diverse role where you will be responsible for working directly with clients, offering guidance and support to those who may be vulnerable
- Coordinate a community-focussed service across NSW
- Great exposure to working within NSW Government
- Utilise your excellent leadership skills to act as a hands-on leader for a small team
- Utilise your amazing coordination and organisation skills to oversee and manage a state-wide, community-focussed service
- Manage legal agreements with clients to ensure that compliance processes are adhered to
- Handle sensitive and complex enquiries, guiding customers on next steps forward whilst providing confidentiality and empathy
- Act as a hands-on leader to support and guide a small team of staff
- Take ownership of logistical planning to ensure that the service is executed in the most time and cost-effective manner
- Support clients and customers in completing required documentation and paperwork, ensuring that this is managed in internal databases
- Act as a point of escalation for junior members of staff
- Work with the Manager of the team to identify issues and problem-solve
- Experience in customer and client service at a senior level is essential, particularly with experience in leading a small team
- Experience in NSW Government, Insurance or the Medical sector would be extremely beneficial
- Great organisation and coordination skills would be beneficial
- Must be able to commit to the required duration of the assignment
- Must be able to pass a full background check if required
- Excellent stakeholder management and communication skills
- For this role the client requires candidates to be fully vaccinated, unless they can't be due to a protected attribute, such as a medical condition