Contact Centre Sales Manager

Job Title: Contact Centre Sales Manager
Contract Type: Permanent
Location: Sydney
Salary: $125K package
Reference: 1045459
Contact Name: Lizzie
Job Published: December 21, 2020 08:00

Job Description

Our client is forward thinking, cares about the community and is a leader in their field, having won many industry awards. They pride themselves on the training and development of all of their staff throughout their careers and are committed to diversity and inclusion.
This role will be reporting to the Head of Retail Sales Support and includes managing three incredibly successful and driven sales teams (30 people in total).
What’s in it for you:
  • Engaging role where you will be given positive challenges to keep you engaged
  • Continuous learning experiences and growth opportunities
  • Progression- this company loves to keep great staff long term
  • Be involved in exciting projects, providing added variation to your role
  • An innovative company who love to hear and implement your ideas
  • Parramatta location, close to trains and buses
  • Gorgeous, modern, bright offices
  • Fantastic team and wider culture where people come first
  • Top team engagement scores, all above 80%
  • $125,000 inclusive of Super
  • 10% bonus
  • ASAP Start
  • Discounted Healthcare
  • Work for a fantastic, well-known Australian brand that truly values its people
The role:
  • Mentor and grow your teams’ strengths and abilities
  • Assist your team leaders to achieve their best – develop their skills and provide quality, actionable feedback
  • Monitor KPIs for QA, sales, productivity and risk awareness
  • Manage projects and provide valuable ideas and input
  • Reporting and analysis
  • Assess customer satisfaction and retention levels, and ensure continuous improvement
  • Implement sales strategies as advised by department head
  • Assist HR team with recruitment of new staff
  • Conduct yearly performance appraisals
The Ideal Candidate:
  • Has managed a call centre sales team
  • Brings strong decision-making skills
  • Cares for their team whilst being able to drive results
  • Has the ability to identify risk
  • Is innovative and enjoys new ideas in the workplace
If this sounds like a role you’d thrive in, please apply now without delay – this is an ASAP start role (notice periods still welcomed).