Customer Service

Job Title: Customer Service
Contract Type: Contract
Location: Sydney
Salary: $28.38per hour + Super
Reference: 942380
Contact Name: Hannah
Job Published: February 16, 2020 12:15

Job Description

MAYDAY are proud to be recruiting on behalf of a house-hold insurance name. We are seeking to find the right people for multiple Customer Service Officer positions to join their inbound team based in their modern and ideally located offices, which are a 2 minute walk from the station.
What’s in it for you?
  • Great work/life balance, by working a 36.25-hour week, working shift patterns between 8am-8pm (and 8am – 1.30pm on alternating Saturdays)
  • Full on the job training, which will excel you in your career and make you a brand expert
  • Join a dynamic workplace with a great culture, where you considered a valued member of the business
  • Temporary 3-6 month contracts with possibility to go perm 
  • $28.38ph+Super - With potential for overtime 
  • Supportive Team Leaders
What will you be doing in this role?
  • Take inbound calls to understand customers insurance needs by assisting them with the level of cover they require, up-selling general lines of insurance products
  • Be the first point of contact for customers by responding to inquiries via the phone and email
  • Provide a personal and ongoing level of exceptional customer service and excellence, ensuring you are in line with the business standard and guidelines
  • Update customers records on the database
  • Provide information on other products the company can offer, to ensure the customer has the full benefits of utilising their insurance
 What experience will you have?
  • Strong Microsoft Office skills as well as a good understanding of Outlook Calendar
  • Prior customer service experience
  • Excellent verbal and written communication skills
  • Previous experience in a target driven environment or a sales role would be a bonus!  
If this sounds like the right opportunity for you, please click the link to apply with your most up to date resume.