Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Sydney
Salary: $60,000 Package + discretionary bonus
Reference: 961158
Contact Name: Vanessa
Contact Email:
Job Published: February 28, 2020 15:34

Job Description

MAYDAY are proud to be recruiting on behalf of a house-hold insurance name. We are seeking to find the right people for multiple Customer Service Officer positions to join their inbound team based in their modern and ideally located Parramatta offices, which are a 2 minute walk from the station.

These positions are pivotal to the continuous and growing success of an already thriving business - you will be valued, engaged and continue to grow.
What’s in it for you?
  • Progress your career long-term with this global insurance brand
  • Great work/life balance with a 36.25 hour week
  • Work shift patterns between 8am-8pm (and 8am – 1.30pm on alternating Saturdays)
  • Undertake 4 weeks of career-defining training, which will excel you in your development and make you a brand expert
  • Join a dynamic workplace with a great culture, where you considered a valued member of the business
  • Work for a company who care about their customers and the community
  • Permanent opportunity
  • Great offices full of light with cafe onsite
  • 2 minute walk from Parramatta train station
  • Great remuneration - $60,000 package + discretionary bonus
  • Supportive Team Leaders, who provide regular 1:1's and mentor programs to assist in your career growth
What will you be doing in this role?
  • Take inbound calls to understand customers insurance needs
  • Be the first point of contact for customers' phone and email enquiries
  • Assist with policy information, updating customer profiles, claims assistance and general updates
  • Provide a personal and ongoing level of exceptional customer service and excellence
  • Update customers records on the database
  • Provide information on other products the company can offer, to ensure the customer has the full benefits of utilising their insurance
 What experience will you have?
  • You must have full working rights in Australia to be applicable for these positions
  • Prior customer service experience
  • Excellent verbal and written communication skills
  • Previous experience in a target driven environment or a sales role would be a bonus
  • Microsoft Office skills as well as a good understanding of Outlook Calendar
To be applicable for this role, you must be available to attend a half-day interview on the morning of Friday 6th March, and be able to start the role on Monday April 6th.

If this sounds like the right opportunity for you, please click the link to apply with your most up to date resume.

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