Customer Service Administrator
| Job Title: | Customer Service Administrator |
| Contract Type: | Permanent |
| Location: | Sydney |
| Industry: | |
| Salary: | $50,000 - $55,000 + super |
| Reference: | MR909307 |
| Contact Name: | Kelly |
| Contact Email: | kelly@maydayrecruitment.com |
| Job Published: | October 21, 2019 15:01 |
Job Description
This opportunity is for a customer focused and enthusiastic individual keen to join a progressive organisation and a leader in the claims industry.
In this permanent role, you will have the option to work flexible full time hours Monday – Friday between the hours 8am – 6pm, taking inbound calls from new and existing existing clients updating them on their claim status - no sales at all.
What's in it for you:
- Flexible working hours & work from home opportunities
- $50,000 - $55,000 plus Super with yearly pay reviews
- Fantastic culture - Love coming to work
- Excellent on the job training
- Progression opportunities
- Monthly social events - outdoor activities, team BBQs
- Free parking and onsite gym facilities
- Provide exceptional customer service to callers
- Assist the claims managers with their portfolio of claims
- Collaborate with other team members to ensure customers receive timely and accurate updates
- Coordinate repairs with external providers
- Demonstrate compassion and empathy to callers in difficult situations
- Ensure customer information is up to date on the database
- Experience in an inbound or outbound customer service role
- Friendly, personable and compassionate personality
- Experience within the insurance and/or banking & finance industry is desirable
- Exceptional written and verbal communication skills
- High attention to detail and excellent time management
- Full working rights in Australia
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