MAYDAY is delighted to be recruiting for multiple Customer Service Consultants for a large Australian health insurer, currently going through a period of growth. This is a fantastic opportunity for people with passion for helping others to provide an outstanding level of customer service. If you are looking to kick start your career within a corporate environment, or just looking for a change, this is the perfect opportunity.

What’s in it for you?

Extensive training of 6 weeks, and continued ongoing support
$61,000 + Super
Hybrid role of 3 days in the office and 2 days WFH
Lots of opportunity for progression and development
Amazing benefits – including 50% discount on health insurance
Work for a fantastic, well-known Australian brand that truly values its people
Be part of a vibrant, social and friendly team
Monday - Friday 09.00am - 5.15pm
No two days are the same - very varied role
Your outstanding customer service will be recognised and celebrated

What will you be doing?

Handle all member enquiries efficiently, and in a professional manner
Provide accurate information in regards to all policies
Receive inbound calls from both members and non-members regarding policies
Provide exceptional customer service ensuring everyone you speak to feels valued
Liaising with health professionals regarding insurance policies
Monday to Friday or 9:00 - 5:15pm

What experience you will require?

Ability to show empathy and remain calm under pressure
Excellent phone manner, and communication skills
Previous customer experience - ideally within a call centre

If this sounds like the right opportunity for you and you’re able to start immediately please click the link to apply with your most up to date resume

Job title :	Customer Service and Retentions
Contract type :	Permanent
Location :	Sydney
Sectors :	Call Centre & Customer Service
Job Reference :	1259354
Job published :	9 days ago

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