Customer Service and Sales Consultants

Job Title: Customer Service and Sales Consultants
Contract Type: Permanent
Location: Sydney
Salary: $50,000 - $60,000 Package
Reference: MR902602
Contact Name: Kelly
Contact Email:
Job Published: October 01, 2019 08:45

Job Description

MAYDAY are excited to be exclusively recruiting on behalf of a well-known insurance giant, for multiple Customer Service Officers to join a brand new inbound team based in their modern and ideally located Parramatta offices, which are a 2 minute walk from the station.

These opportunities are pivotal to the continuous and growing success of an already thriving business.
What’s in it for you?
  • Progress your career in a global insurance brand within the first 12 months
  • Great work/life balance, by working a 36.25-hour week, working shift patterns between 8am-8pm (and 8am – 1.30pm on Saturdays)
  • Undertake 4 weeks of career defining training, which will excel you in your career and make you a brand expert
  • Attain your Tier 2 Certificate of General Insurance through the business
  • Join a dynamic workplace with a great culture, where you considered a valued member of the business
  • Permanent opportunity
  • Great remuneration - $50,000 - $60,000 package + bonus
  • Supportive Team Leaders, who provide regular 1:1's and mentor programs to assist in your career growth
What will you be doing in this role?
  • Take inbound calls to understand customers insurance needs by assisting them with the level of cover they require, up-selling general lines of insurance products
  • Be the first point of contact for customers by responding to inquiries via the phone and email
  • Provide a personal and ongoing level of exceptional customer service and excellence, ensuring you are in line with the business standard and guidelines
  • Update customers records on the database
  • Provide information on other products the company can offer, to ensure the customer has the full benefits of utilising their insurance
 What experience will you have?
  • Strong Microsoft Office skills as well as a good understanding of Outlook Calendar
  • You must have full working rights in Australia to be applicable for these positions
  • Prior customer service experience
  • Excellent verbal and written communication skills
  • Previous experience in a target driven environment or a sales role would be a bonus!  
If this sounds like the right opportunity for you, please click the link to apply wit your most up to date resume.