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Are you seeking a role that allows you to make a genuine difference to internal stakeholders whilst focussing on building long-term relationships? We are seeking experienced Customer Service professionals to make the move into a diverse, well-known and community-focussed NSW Government Department.
These roles are based in Parramatta however work from home will be available - candidates will need to live in close proximity to Parramatta in case office attendance is required in the future.
What's in it for you:
Customer Service Officer
| Job title : | Customer Service Officer |
| Contract type : | Temporary |
| Location : | Sydney |
| Sectors : | |
| Salary : | $31.53 per hour + super |
| Start date : | ASAP |
| Duration : | Until end of Dec 2022 |
| Job Reference : | MR1272805 |
| Contact name : | Emily |
| Contact email : | emilyd@maydayrecruitment.com |
| Job published : | 22 days ago |
These roles are based in Parramatta however work from home will be available - candidates will need to live in close proximity to Parramatta in case office attendance is required in the future.
What's in it for you:
- ASAP start dates available
- Temporary role until end of December 2022 - possibility of extension
- $31.53 per hour + super
- Based in Parramatta (work from home available)
- 35 hours per week, Monday - Friday
- Work across a rotational roster between 7.30am - 6.00pm
- Supportive, community-focussed and diverse NSW Government Department
- Great opportunity to gain exposure or develop your career in NSW Government
- Genuine opportunity to develop your skills and experience within NSW Government, whilst also making a difference to the lives of members of the community
- Deliver high quality customer service to support internal stakeholders and corporate customers across the state
- Act as a first point of contact for inbound calls, offering professionalism and enthusiasm to help
- Provide initial advise and direction in relation to finance, human resources and technical-systems related queries within a shared services customer service team
- Manage and maintain accurate records in a customer management system to ensure all queries are handled in a timely manner
- Maintain strong knowledge of policy, legislation and business process within a NSW Government department to ensure accurate information is provided to clients
- Ensure that customer service KPI's surrounding quality are adhered to
- Progress complex enquiries on to leadership and management teams for resolution
- Communicate with other areas of the business to gather information where required
- Maintain confidentiality and use discretion in the performance of all duties
- Experience in a customer or client service role is essential, ideally in a call centre environment is essential
- Exposure to NSW Government would be highly beneficial
- Candidates must be able to commit to the required duration of the assignment
- Candidates must be able to pass a full background check
- Candidates must be able to commence relatively immediately
- Must be able to commit to a rotational roster, Monday - Friday
- Please note, candidates will need to complete a typing test during our shortlisting stage
- For this role, our client requires candidates to be double vaccinated for COVID19, unless they can't due to a protected attribute such as a medical condition