Customer Service Officer
| Job Title: | Customer Service Officer |
| Contract Type: | Permanent |
| Location: | Sydney |
| Industry: | |
| Salary: | $53,000 + super |
| Reference: | 942540 |
| Contact Name: | Lizzie |
| Contact Email: | lizzie@maydayrecruitment.com |
| Job Published: | December 23, 2019 14:01 |
Job Description
Short one-minute walk from St Leonards station – colourful, warm & fun office environment.
What’s in it for you?
- Extensive training, and continued support
- $53,000 + Super + 18% shift loading & lots of opportunity for progression and development
- Amazing benefits – including 50% discount on health insurance
- Work for a fantastic, well-known Australian brand that truly values its people
- Be part of a vibrant, social and friendly team
- Be rewarded for working the evening roster
- No two days are the same - very varied role
- Your outstanding customer service will be recognised and celebrated
- Assisting members with medical/health enquiries efficiently, in a caring and professional manner
- Provide accurate information in regards to all policies
- Receive inbound calls from both members and non-members
- Use your empathy to build rapport and provide exceptional service ensuring everyone you speak to feels valued.
- Liaising with health professionals regarding insurance policies
- Work a 7.5hour day over an 8-week rotating roster between hours of 7:45am and 8:15pm, Monday to Friday (37.5 hours a week)
- Love assisting customers to the best of your abilities
- Ability to show empathy and remain calm under pressure
- Outstanding listening skills
- Great problem-solving skills
- A fantastic, can-do attitude and passion for helping others
- Excellent phone manner, and communication skills
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