Customer Service Officer - Part Time

Job Title: Customer Service Officer - Part Time
Contract Type: Permanent
Location: Sydney
Salary: $53,000 + super (prorated)
Reference: 942547
Contact Name: Lizzie
Contact Email:
Job Published: January 03, 2020 15:33

Job Description

MAYDAY are delighted to be recruiting for 3 Part Time Customer Service roles for a large Australian health insurer. This is a fantastic opportunity for people with a passion for helping others who are looking to work 3 days every weekend - Saturdays, Sundays and Mondays. (20 hours).

Important Information

This position is to work part time across a weekend, working Saturdays either - 9am to 3pm or 10am to 4pm and 9am to 5pm Sunday and Mondays.

Successful candidates may be required to undertake a 5 week full time training program that will run Monday to Friday, during which time you will be paid for full time hours.
What’s in it for you? 
  • Part-time hours with set shifts on Saturday, Sunday & Monday = 20 hours p/w
  • Extensive training, and continued support 
  • $53,000 + Super pro rata, with lots of opportunity for progression and development
  • Amazing benefits – including 50% discount on health insurance
  • Work for a fantastic, well-known Australian brand that truly values its people
  • Be part of a vibrant, social and friendly team 
  • No two days are the same - very varied role
  • Your outstanding customer service will be recognised and celebrated 
What will you be doing?
  • Assisting members with medical/health enquiries efficiently, in a caring and professional manner 
  • Provide accurate information in regards to all policies
  • Receive inbound calls from both members and non-members
  • Use your empathy to build rapport and provide exceptional service ensuring everyone you speak to feels valued. 
  • Liaising with health professionals regarding insurance policies 
What experience you will require?
  • Love assisting customers to the best of your abilities
  • Ability to show empathy and remain calm under pressure
  • Outstanding listening skills 
  • Great problem-solving skills 
  • A fantastic, can-do attitude and passion for helping others
  • Excellent phone manner, and communication skills 
If this sounds like the right opportunity for you and you’re able to start work at the end of January, please click the link to apply with your most up to date resume.