Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Temporary
Location: Other Locations
Start Date: 22nd February
Reference: MR1067628
Contact Email:
Job Published: February 02, 2021 11:46

Job Description

Continue into 2021 with a brand new role! We are recruiting for multiple Customer Service Representatives with excellent communication skills for an exciting Government project in the Liverpool area! We are looking for candidates that truly value their customers, and makes it their duty to provide the best service possible. 

What's in it for you:
  • Starting 22nd February, contract until end of June 2021
  • $30 p/h + super
  • Liverpool location with the possibility to work from home
  • Work flexibly across a 8.00am - 5.30pm shift pattern, Monday - Friday 
  • Working on a exciting Government Project, offering person-centred advice and making a real difference to the community 
  • Supportive, friendly and caring team environment
Key Responsibilities:
  • First line of inquiry for inbound customer queries, responding to phone enquiries from members of the public and clients 
  • Provide accurate and appropriate information relating to products and services to assist in meeting customer immediate and complex needs 
  • Maintain call records, system entries and ensure that databases are kept update with accurate information 
  • Assist with the processing of customer applications across a variety of enquiry lines 
  • Make outbound calls to customers as required
  • Provide general administrative support to the contact centre
You will need to:
  • A minimum of 2 years experience within customer service
  • Have excellent written and spoken communication skills
  • Be passionate about providing exceptional customer service with the ability to deal with sensitive and complex matters
  • Experience in handling highly-confidential queries 
  • Pass a full background check
  • Can commit to the required duration
  • Be able to start on 22nd February 
  • Must have the resources to work from home including a PC, Mac or Laptop, Windows or Apple Operating Systems, good internet connection and a safe/comfortable work from home space
This position is suited to a motivated, enthusiastic individual who is committed to working as part of a team and helping others. If this sounds like the perfect role for you, please apply with your up to date resume now.