Customer Service Representative
Job Title: | Customer Service Representative |
Contract Type: | Temporary |
Location: | Other Locations |
Industry: | |
Start Date: | 22nd February |
Reference: | MR1067628 |
Contact Email: | emilyd@maydayrecruitment.com |
Job Published: | February 02, 2021 11:46 |
Job Description
What's in it for you:
- Starting 22nd February, contract until end of June 2021
- $30 p/h + super
- Liverpool location with the possibility to work from home
- Work flexibly across a 8.00am - 5.30pm shift pattern, Monday - Friday
- Working on a exciting Government Project, offering person-centred advice and making a real difference to the community
- Supportive, friendly and caring team environment
- First line of inquiry for inbound customer queries, responding to phone enquiries from members of the public and clients
- Provide accurate and appropriate information relating to products and services to assist in meeting customer immediate and complex needs
- Maintain call records, system entries and ensure that databases are kept update with accurate information
- Assist with the processing of customer applications across a variety of enquiry lines
- Make outbound calls to customers as required
- Provide general administrative support to the contact centre
- A minimum of 2 years experience within customer service
- Have excellent written and spoken communication skills
- Be passionate about providing exceptional customer service with the ability to deal with sensitive and complex matters
- Experience in handling highly-confidential queries
- Pass a full background check
- Can commit to the required duration
- Be able to start on 22nd February
- Must have the resources to work from home including a PC, Mac or Laptop, Windows or Apple Operating Systems, good internet connection and a safe/comfortable work from home space
Get similar jobs like these by email
By submitting your details you agree to our T&C's