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We are recruiting for Customer Service experts with the ability to provide exceptional, person-centred support to members of the community to kick-start your career with our client, a well-loved NSW Government department!
Please note - this role is office-based in Gosford.
What's in it for you:
Customer Service Representative
| Job title : | Customer Service Representative |
| Contract type : | Temporary |
| Location : | Other Locations |
| Sectors : | |
| Salary : | $30.75 per hour + super |
| Start date : | ASAP |
| Duration : | Until June 2022 |
| Job Reference : | MR1193923 |
| Contact name : | Emily |
| Contact email : | emilyd@maydayrecruitment.com |
| Job published : | 8 months ago |
Please note - this role is office-based in Gosford.
What's in it for you:
- ASAP start date - temporary assignment for 3 months (possibility to extend)
- $30.75 per hour + super
- Work in a collaborative service centre in Gosford
- Monday to Friday working hours, 35 hours per week
- Rostered shifts between 8am - 7pm
- Diverse role where you will be responsible for working with customers, offering guidance across a huge range of Government initiatives
- Utilise your excellent IT skills by adapting to new systems and answering high-volume customer queries using digital systems
- Supportive, friendly and diverse team environment within a great company culture
- Great exposure to working within NSW Government
- Be part of a hugely successful and much-loved NSW Government department
- Act as a first point of contact for customers attending the centre
- Verify customer identification and process requests electronically
- Utilise internal databases and systems to ensure that customer information is accurate and compliant
- Maintain product and scheme knowledge in order to advise customers correctly
- Act as an advocate for the business, ensuring that customers are aware of other NSW Government initiatives
- Triage enquiries to different areas of the business as appropriate
- Experience in customer service and administration is essential
- Have excellent written and spoken communication skills
- Any exposure to processing customer applications would be beneficial
- Experience in digital customer service would be beneficial
- Can commit to the required duration of the assignment
- Candidates who are immediately available are preferred
- Candidates must be able to pass a full background check
- Experience in the use of IT systems and CRM's would be beneficial
- For this role the client requires candidates to be fully vaccinated, unless they can't be due to a protected attribute, such as a medical condition
Job has expired