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MAYDAY Recruitment are delighted to be recruiting a Customer Service Representative to join a highly reputable and established organisation who provide an invaluable service to its customers.
This a unique and exciting opportunity to join a fantastic company and play an integral role within a friendly, supportive and high-performing team.
Customer Service Representative
| Job title : | Customer Service Representative |
| Contract type : | Permanent |
| Location : | Sydney |
| Sectors : | |
| Salary : | $70K - $75K + super |
| Job Reference : | MR1271847 |
| Contact name : | Laura Rush |
| Contact email : | Laura@maydayrecruitment.com |
| Job published : | 24 days ago |
This a unique and exciting opportunity to join a fantastic company and play an integral role within a friendly, supportive and high-performing team.
- Well-known organisation providing advice and dispute resolution across NSW
- Work for a company that has a strong focus on community engagement
- Up to 75K + super
- Sydney CBD location
- Work from home 2 or 3 days per week
- Flexible working
- Additional sick days per year
- Modern offices
- Immediate start
- Permanent opportunity
- Friendly team who really go above and beyond
- Rewarding role that offers genuine job satisfaction
- Collaborative working environment
- Supportive management who encourage career progression
- Opportunities for growth and development
- Full on-going training provided
- Providing exceptional customer service via telephone and email
- Acting as the first point of contact to customers and responding to new complaints
- Interpreting and communicating relevant legislation and regulations
- Ensuring all customer interactions are accurately input into management system and database
- Determining next steps for customer and ensure requests are actioned in timely manner within allocated timeframes
- Previous experience in a high-volume customer service / call centre role
- Must be able to ‘think on your feet’ in a fast-paced environment
- Excellent communication (verbal and written) and interpersonal skills
- Strong work ethic and ability to demonstrate empathy and resilience
- Good attention to detail and negotiation skills