Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Temporary
Location: Sydney
Salary: $30 p/h plus super
Start Date: 01/05/2020
Reference: MR975172
Contact Name: caitriona
Contact Email:
Job Published: April 24, 2020 11:33

Job Description

  • Liaise with patients, doctors + representatives | Inbound customer service
  • Immediate start | 12 month contract role with option to extend | Macquarie Park
  • Close to public transport | Free parking | Regular social events
Join this hugely successful market leader in the medical industry, as part of their growing customer service team. This company put excellent customer service to the fore-front, provide top quality products, and they are looking for their next customer service super-star! 

This Macquarie Park-based role is phone and email based in a lovely, open office environment, however due to current COVID-19 restrictions you will be working from home until restrictions are lifted.
This is a 12-month contract, with a view to go permanent

This role will include:
  • Inbound calls to provide product support to patients in an empathetic and engaging manner
  • Respond to email requests and queries
  • Liaise with clinicians, technicians and company representatives
  • Follow up outbound calls and administration tasks
  • Actively making suggestions to management with opportunities for company and systems improvement
What's in it for you?
  • Be part of a team who make a difference and help others
  • Work for a global corporation who love to keep great staff and promote them up the chain
  • Free onsite parking and close to public transport
  • $30 per hour + Super + team incentives
  • Social outings including cinema trips and team lunches
  • 12-month assignment with the option to extend 
Experience required:
  • A background in Customer Service/ Call Centre
  • Keen interest in the Medical industry
  • Must have the ability to commit to a 12 month contract  
  • Excellent communication skills with the ability to build rapport 
  • Ability to show empathy and remain calm under pressure 
  • All on-boarding and inductions will be done remotely due to current circumstances so you will need to be Tech savvy, ability to pick up new systems quickly
  • A fantastic, can-do attitude and passion for helping others
 If this sounds like you then please apply with your up to date resume now.