Customer Service Representative
| Job Title: | Customer Service Representative |
| Contract Type: | Temporary |
| Location: | Sydney |
| Industry: | |
| Salary: | $30 p/h plus super |
| Reference: | 975172 |
| Contact Name: | caitriona |
| Contact Email: | caitriona@maydayrecruitment.com |
| Job Published: | May 28, 2020 10:45 |
Job Description
- Liaise with patients, doctors + representatives | Inbound customer service
- Immediate start | 12 month contract role with possibility of permanent contract | Macquarie Park
- Close to public transport | Free parking | Regular social events
This Macquarie Park-based role is phone and email based in a lovely, open office environment, however due to current COVID-19 restrictions you will be working from home until restrictions are lifted.
This is a 12-month contract, with a view to go permanent
This role will include:
- Inbound calls to provide product support to patients in an empathetic and engaging manner
- Respond to email requests and queries
- Liaise with clinicians, technicians and company representatives
- Follow up outbound calls and administration tasks
- Actively making suggestions to management with opportunities for company and systems improvement
- Be part of a team who make a difference and help others
- Work for a global corporation who love to keep great staff and promote them up the chain
- Free onsite parking and close to public transport
- $30 per hour + Super + team incentives
- Social outings including cinema trips and team lunches
- 12-month assignment with the possibility of permanent contract
- A background in Customer Service/ Call Centre
- Keen interest in the Medical industry
- Must have the ability to commit to a 12 month contract
- Excellent communication skills with the ability to build rapport
- Ability to show empathy and remain calm under pressure
- All on-boarding and inductions will be done remotely due to current circumstances so you will need to be Tech savvy, ability to pick up new systems quickly
- A fantastic, can-do attitude and passion for helping others
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