Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Sydney
Salary: $30.00 per hour, plus Super
Start Date: 3rd August 2020
Reference: 998980
Contact Name: Jaz
Contact Email:
Job Published: July 28, 2020 15:46

Job Description

MAYDAY Recruitment are keenly seeking people-centric candidates who love to help find solutions for a wide range of customers. Be engaged in a positively challenging role, within a supportive and enjoyable team environment.

This role requires Australian Citizenship or Permanent Residency (PR).
What’s in it for you?
  • 3 month contract
  • ASAP start – Monday 3rd August or Monday 7th August
  • Learn new systems and skills with great training
  • Warm and friendly co-workers who are passionate about their role and operate as a team
  • Award winning culture
  • Use cutting edge technology that leads the way for businesses and consumers
  • $30.00 per hour plus Super (night shift rate additional)
  • Work from home post-training, with equipment supplied
  • Training will be conducted in the Parramatta offices for 2 weeks, 8:30am – 4:00pm
  • Engaging role where you will assist customers via multiple mediums such as phone, email, online click-to-chat and more
  • 7 hours per day, equal to 35 hours per week
  • Shifts will be 5 days, across Monday to Sunday
  • 24/7 rotating roster gives you work/life balance and the flexibility to get things done during normal work hours
  • You will work the same shift time-slot for 1 month before changing
  • Appropriate training provided to give you the knowledge you need to do the job fantastically
  • There will always be something to do in this fast-paced environment
  • Enjoy a varied role where you are able to take on new, exciting challenges as they arise
The Role:
  • Handle inbound calls, emails and online chat services
  • Have quality conversations with consumers and business professionals who are seeking to understand products, processes and systems
  • Resolve queries in a professional, friendly manner, and direct for how to find further information
  • Handle complaints and escalate where necessary
  • Action administrative tasks
  • Research and analyse to find the best solution for more complex situations
  • Keep records updated for each interaction
  • Share ideas for process improvement as they arise
The Ideal Candidate:
  • Must be able to pass a police check
  • Is able to start 3rd or 7th August
  • Experienced in a phone-based customer service role
  • Loves working in a fast-paced, problem-solving environment
  • Is available to work a 24/7 rotating roster (7 hours/day) for 3 months
  • Australian Citizen or Permanent Residency (PR) required
If this sounds like a role you’d feel great in, please apply now.