Customer Service Representative
| Job Title: | Customer Service Representative |
| Contract Type: | Contract |
| Location: | Sydney |
| Industry: | |
| Salary: | $30.00 per hour, plus Super |
| Start Date: | 3rd August 2020 |
| Reference: | 998980 |
| Contact Name: | Jaz |
| Contact Email: | jaz@maydayrecruitment.com |
| Job Published: | July 28, 2020 15:46 |
Job Description
This role requires Australian Citizenship or Permanent Residency (PR).
What’s in it for you?
- 3 month contract
- ASAP start – Monday 3rd August or Monday 7th August
- Learn new systems and skills with great training
- Warm and friendly co-workers who are passionate about their role and operate as a team
- Award winning culture
- Use cutting edge technology that leads the way for businesses and consumers
- $30.00 per hour plus Super (night shift rate additional)
- Work from home post-training, with equipment supplied
- Training will be conducted in the Parramatta offices for 2 weeks, 8:30am – 4:00pm
- Engaging role where you will assist customers via multiple mediums such as phone, email, online click-to-chat and more
- 7 hours per day, equal to 35 hours per week
- Shifts will be 5 days, across Monday to Sunday
- 24/7 rotating roster gives you work/life balance and the flexibility to get things done during normal work hours
- You will work the same shift time-slot for 1 month before changing
- Appropriate training provided to give you the knowledge you need to do the job fantastically
- There will always be something to do in this fast-paced environment
- Enjoy a varied role where you are able to take on new, exciting challenges as they arise
- Handle inbound calls, emails and online chat services
- Have quality conversations with consumers and business professionals who are seeking to understand products, processes and systems
- Resolve queries in a professional, friendly manner, and direct for how to find further information
- Handle complaints and escalate where necessary
- Action administrative tasks
- Research and analyse to find the best solution for more complex situations
- Keep records updated for each interaction
- Share ideas for process improvement as they arise
- Must be able to pass a police check
- Is able to start 3rd or 7th August
- Experienced in a phone-based customer service role
- Loves working in a fast-paced, problem-solving environment
- Is available to work a 24/7 rotating roster (7 hours/day) for 3 months
- Australian Citizen or Permanent Residency (PR) required
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