Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Sydney
Salary: $30 p/h plus super
Reference: 1006203
Job Published: August 07, 2020 12:46

Job Description

  • Liaise with patients, doctors + representatives in a Inbound customer service role
  • 12 month contract role with possibility of permanent contract 
  • This role is based in Macquarie Park, however you will be working from home initially.
  • The offices are close to public transport and also provides free parking & Regular social events
Join this hugely successful market leader in the medical industry, as part of their growing customer service team. This company put excellent customer service to the fore-front, provide top quality products, and they are looking for their next customer service super-star! 

This Macquarie Park-based role is phone and email based in a lovely, open office environment, however due to current COVID-19 restrictions you will be working from home until restrictions are lifted.
This is a 12-month contract, with a view to go permanent

This role will include:
  • Inbound calls to provide product support to patients in an empathetic and engaging manner
  • Respond to email requests and queries
  • Liaise with clinicians, technicians and company representatives
  • Follow up outbound calls and administration tasks
  • Actively making suggestions to management with opportunities for company and systems improvement
What's in it for you?
  • Be part of a team who make a difference and help others
  • Work for a global corporation who love to keep great staff and promote them up the chain
  • Free onsite parking and close to public transport
  • $30 per hour + Super + team incentives
  • Social outings including cinema trips and team lunches
  • 12-month assignment with the possibility of permanent contract 
Experience required:
  • A background in Customer Service/ Call Centre
  • Keen interest in the Medical industry
  • Must have the ability to commit to a 12 month contract  
  • Excellent communication skills with the ability to build rapport 
  • Ability to show empathy and remain calm under pressure 
  • All on-boarding and inductions will be done remotely due to current circumstances so you will need to be Tech savvy, ability to pick up new systems quickly
  • A fantastic, can-do attitude and passion for helping others
 If this sounds like you then please apply with your up to date resume now.

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