Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Sydney
Salary: $55,000.00 + super
Reference: MR941266
Contact Name: Jessica Considine
Contact Email:
Job Published: December 18, 2019 15:16

Job Description

MAYDAY are recruiting for a fast growing, global organisation who provide an exceptional service to those in the amputee community, and strive to advance the comfort and lifestyle of their customers. This is an opportunity to be the friendly face of the company, provide

What's in it for you: 
  • A fantastic company culture where people are valued
  • Free lunch provided every day 
  • $55,000 + Super
  • Hours: Monday to Friday 8.30am - 4.30pm
  • Annual bonus, which could be up to 7% of your base 
  • An opportunity to further progress your career 
  • Be part of a growing company who provide a fantastic service
  • Great location - North Parramatta, short walk from the station 
The Role: 
  • Identifying opportunities for new business growth and opportunities for increased customer retention
  • Liaising with customers via Phone, Fax and email 
  • Processing orders, including picking, scanning and invoicing the stock to customers in a timely manner
  • Packing and shipping orders to customers as soon as practicably possible after placement of order
  • Receiving incoming stock and processing stock as appropriate
  • Processing customer returns, including the issuing of credit notes and maintaining an updated database
  • Processing and shipping monthly returns to suppliers as needed
  • Participating in a monthly stock-take of all stock items to ensure accurate records of stock are in the system
  • Liaising with freight companies and organising
The Ideal Candidate:
  • Previous experience working in a customer service or telemarketing role
  • Experience in Navison software is preferred
  • Customer focused with internal and external stakeholders
  • Excellent attention to detail 
  • Strong verbal and written communications
If this sounds like a role you'd love, please apply now with your most up to date CV.