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Join a fantastic award-winning Australian E-commerce business in a varied Customer Service role.
Are you a customer-orientated candidate with a genuine passion for customer experience? Apply today!
What’s in it for you:
10 x Customer Service Specialist
| Job title : | 10 x Customer Service Specialist |
| Contract type : | Contract |
| Location : | Sydney |
| Sectors : | |
| Salary : | $50 - $60k + Super depending on experience |
| Job Reference : | MR1168339 |
| Contact name : | Bella |
| Contact email : | bella@maydayrecruitment.com |
| Job published : | 3 months ago |
Are you a customer-orientated candidate with a genuine passion for customer experience? Apply today!
What’s in it for you:
- Work for an employer who values customer experience over KPIs
- Pet friendly offices
- Free snacks in the office
- Great product discounts for you and your family
- Flexibility to WFH or in the brand new CBD offices
- Gain experience with an exciting leader in their field
- 3- 6 month contracts with strong potential to convert to permanent with the client
- A friendly and flexible work environment
- $50,000 – 60,000 + Super dependent on experience
- Make friends with an incredible team around you
- 10 roles available, with great group training when you start
- Location: Flexibility to work from home or in their stunning brand new offices in Sydney CBD
- Working hours: Monday - Friday rostered hours between 8am and 10pm (optional weekend and evening shifts available - which can be worked from home)
- Training: Full training and onboarding provided
- Team: Great culture working with a friendly and collaborative team
- Management: Collaborative, and approachable leaders who are leaders in the industry
- Go above and beyond for customers to ensure they have an amazing experience
- Ownership to manage a wide variety of end-to-end customer queries
- Engage with customers via phone call, email, chats and social media
- Provide excellent customer service, reassuring and making customers comfortable throughout the process
- Respond to a high volume of requests, enquiries and communications
- Manage email inbox and direct queries accordingly
- Schedule and organise resolutions for customers
- Chase queries and follow up
- Be proactive in your approach to helping customers
- Customer Service experience of any background
- Phone call experience ideal but not necessary for the right candidate
- A caring and empathetic approach
- Ability to work in a team