Customer Services Officer
| Job Title: | Customer Services Officer |
| Contract Type: | Contract |
| Location: | Sydney |
| Industry: | |
| Salary: | $65,000.00 + super |
| Reference: | MR981495 |
| Contact Name: | Jessica |
| Contact Email: | jessica@maydayrecruitment.com |
| Job Published: | May 26, 2020 10:31 |
Job Description
What's in it for you?
- $65,000.00 - $70,000.00 + super (depending on experience)
- Monday - Friday: 8.30am - 5.00pm
- Located in the CBD / currently WFH
- Opportunity to work for an Ombudsman
- 12 month fixed-term contract, with the potential to go perm
- Flexible working hours
- Purchase additional leave if required
- A dedicated well-being team
- Join a great team culture that support each other
- Be part of a company who values professional development for their employees
- Take inbound calls from customers ensuring they receive the highest level of customer service
- Bring empathy and listening skills to help uncover customer needs
- Problem solving, handling and assessing complaints and resolving these when possible
- Interpreting and communicating legislation and regulations
- Extensive use of databases and records management
- Manage differences using alternative dispute resolution practices
- Experience in a high-volume call centre environment
- Proven experience working with a case management system (CMS) or database
- Ability to understand and communicate technical information
- Intermediate MS Office skills with strong keyboard skills and accuracy
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