Fraud Officer

Job Title: Fraud Officer
Contract Type: Contract
Location: Sydney
Salary: $54,500 + Super + Shift Loading
Start Date: Immediate start
Reference: MC998967
Contact Name: Bianca
Contact Email:
Job Published: August 11, 2020 09:17

Job Description

  • Develop your career in the financial space and be taught by the best
  • Join a supportive & family feel team, leadership that truly cares
  • Work from the comfort of your own home - Remote role due to COVID
MAYDAY are delighted to be recruiting for a Fraud Officer to join a company that delivers safe and secure payment solutions for market-leading businesses around Australia.

This is a fantastic opportunity for a range of candidates with either:

1) Exceptional customer service experience who are looking to take a step into a corporate environment, or

2) Those with some exposure to financial services, fraud operations or financial crime, who are looking to develop their career and grow within a progressive organisation.

What's in it for you:
  • Extensive training, and continuous support 
  • Well rewarded for working evening/weekend shifts, hours range from 07:00 to 23:00 
  • Be part of a vibrant, social and friendly team 
  • This role is currently remote due to COVID, you will be provided with a laptop, monitor & headset.
  • $60,000 & (inc Super) - plus shift loading and a range of great benefits & incentives such as team nights and vouchers 
  • Immediate start 
  • 5 month contract with the view to be extended

What you will be doing: 
  • Identify fraudulent transactions, and complete investigations in a timely manner 
  • Handle a high volume of inbound and outbound calls
  • Use your analytic skills to uncover trends and patterns 
  • Adapt to a range of different situations and circumstances to give a great customer experience
  • Work a 2-monthly rotating roster - shift patterns fall between the hours of 07.00 and 23.00, 7 days per week including weekends as this is a 24/7 operation (no overnight shifts will be required). 
What experience you will require?
  • A proactive and positive attitude, with a great phone manner
  • Ability to analyse data and spot patterns
  • Self-confident and able to work autonomously 
  • Great problem-solving skills & attention to detail 
  • Confident when using systems 
  • Some experience of fraud operations, financial services or financial crime is desirable but not essential

We are excited to receive your application- please apply now!

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