Fraud Officer (work from home)

Job Title: Fraud Officer (work from home)
Contract Type: Contract
Location: Newcastle
Start Date: ASAP
Reference: MC1043303A
Contact Name: Bianca Owens
Contact Email:
Job Published: November 12, 2020 17:15

Job Description

  • Develop your career in the financial space and be taught by the best
  • Join a supportive & family feel team, leadership that truly cares
  • Work from the comfort of your own home
MAYDAY are delighted to be recruiting for a Fraud Officer to join a company that delivers safe and secure payment solutions for market-leading businesses around Australia.

This is a fantastic opportunity for those with some exposure to financial services, fraud operations or financial crime, who are looking to develop their career and grow within a progressive organisation.

What's in it for you:
  • Work from the comfort of your own home - Extensive training, and continuous support 
  • Well rewarded for working evening/weekend shifts, hours range from 07:00 to 23:00 
  • Be part of a vibrant, social and friendly team 
  • $60,000 (inc Super) + plus shift loading and a range of great benefits & incentives
  • Immediate start 
  • Initial 3-month contract with view to be extended
What you will be doing: 
  • Identify fraudulent transactions, and complete investigations in a timely manner 
  • Handle a high volume of inbound and outbound calls
  • Use your analytic skills to uncover trends and patterns 
  • Adapt to a range of different situations and circumstances to give a great customer experience
  • Work a monthly rotating roster - shift patterns fall between the hours of 07.00 and 23.00, must be available 7 days per week including weekends as this is a 24/7 operation (no overnight shifts will be required)
 What experience you will require?
  • A proactive and positive attitude, with a great phone manner
  • Ability to analyse data and spot patterns
  • Self-confident and able to work autonomously 
  • Great problem-solving skills & attention to detail 
  • Confident when using systems 
  • Some experience of fraud operations, financial services or financial crime is desirable but not essential
We are excited to receive your application for this urgent role – please apply now!