Fraud Officer

Job Title: Fraud Officer
Contract Type: Permanent
Location: Sydney
Salary: $54,500 to $64,500 + Super + shift loading
Start Date: 2nd December
Reference: MC916367
Contact Name: Bianca
Contact Email:
Job Published: November 21, 2019 16:31

Job Description

MAYDAY are delighted to be recruiting for multiple Fraud Officers for a company that deliver safe and secure solutions for market-leading businesses around Australia.

This is a fantastic opportunity for a range of candidates with either:

1) Exceptional customer service experience who are looking to take a step into a corporate environment, or

2) Those with some exposure to financial services or fraud operations, who are looking to develop their career and grow within a progressive organisation where opportunities are endless.

What's in it for you:
  • Extensive training, and continuous support 
  • Well rewarded for working evening/weekend shifts, hours range from 06:00 to 23:00 (7.5 hour working day) 
  • No two days are the same - very varied role
  • Be part of a vibrant, social and friendly team 
  • $54,500 up to $64,500 (plus Super) - based on experience, plus shift loading and a range of great benefits & incentives!

What you will be doing: 
  • Identify fraudulent transactions, and complete investigations in a timely manner 
  • Handling inbound and outbound calls
  • Use your analytic skills to uncover trends and patterns 
  • Adapting to a range of different situations and circumstances to give a great customer experience
  • Working a 3-monthly rotating roster - shift patterns fall between the hours of 06.00 and 23.00, 7 days per week (38 hour shift pattern, Tues to Sat or Sun to Thurs working week)
What experience you will require?
  • A proactive and positive attitude, with a great phone manner
  • Ability to analyse data and spot patterns
  • Self confident and able to work autonomously 
  • Great problem-solving skills & attention to detail 
  • Confident when using systems 
  • Some experience of fraud operations or financial services is desirable but not essential

Have we described the ideal next step in your career? We're excited to see your application- please apply now!