Help Desk Specialist

Job Title: Help Desk Specialist
Contract Type: Permanent
Location: Sydney
Salary: $75K inc. + shift loading
Reference: 958286
Contact Name: Lizzie
Contact Email:
Job Published: February 19, 2020 10:31

Job Description

MAYDAY is delighted to be recruiting for a Service Operations Specialist to join a business that delivers safe & secure payment solutions for market-leading businesses around Australia.

This is a fantastic opportunity for someone with Technical Help Desk experience who is in the beginning of their career, seeking a role where you can shine, grow and develop. The role will focus on managing and resolving all Level One technical incidents and outages, to ensure speedy resolution and optimal customer satisfaction.

What's in it for you:
  • Work Mon & Tue 7:30am – 7:30pm, Wed & Thur 7:30pm – 7:30am then enjoy 4 days off and start the rotating roster again
  • Work with a social and friendly team, with fantastic leadership
  • Great opportunity if you are seeking a role where you can showcase your analytical skills to provide real time solutions
  • Amazing first step into the exciting world of payment solutions / financial services
  • $75,000 (inc Super) + shift loading (up to 29%)
  • Interviews w/c 24th Feb for an immediate start!
What you will be doing: 
  • Monitor all IT systems ensuring they are functioning as business requirements
  • Respond to system events or faults and take appropriate action
  • Monitor incidents, coordinating the effective response management whilst managing communication to the wider business
  • Triage all incidents, aiming for a fixed resolution with minimal customer impact
  • Problem Solving – some situations may be unique, requiring you to think outside the box
What experience you will require?  
  • Technical degree and / or technical help-desk experience
  • Self-confident with ability to work autonomously as well as ability to triage and raise issues with senior team members
  • Great problem-solving skills & attention to detail 
  • Strong communication skills – both verbal and written
  • Commitment to delivering great customer service
  • Confident with range of IT systems 
If you are interested in hearing more about this amazing opportunity hit apply now – we’re excited to see your application, please apply now!

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