Inbound Customer Service Officer

Job Title: Inbound Customer Service Officer
Contract Type: Permanent
Location: Sydney
Salary: $50,000 - $53,000 + super
Reference: MR947209
Job Published: January 17, 2020 10:32

Job Description

A marketing leading insurance brand are looking for a switched on and hardworking candidates to join them in their expanding Customer Support team. This role is currently a contract position until December, with the view to be made permanent prior to this. 
The role overview:
  • Location, is based in stunning corporate offices in North Sydney, and only 1 minute walk from the train station. 
  • Working hours, 38hpw Monday- Friday between 8:00am-8:00pm, with NO demand to stay late or work weekends EVER. The shifts are also rostered evenly and in advance so you know your hours week – week.   
  • Growth, Throughout the role you will have continued training and development. Working for a global brand you will also have structured progression opportunities. 
  • Team, although you are working for a Global company you will be working with a collaborative team of 10 members, who hold monthly social activities. 
  • Management, you will learn from the best, working for a motivating and supportive Management team
What’s in it for you:
  • Work for one of the top insurance brands
  • Be fully supported by a fantastic and encouraging Team Leader
  • True progression opportunities
  • Full training provided
  • Enjoy being part of a hardworking supportive team
  • $50,000 - $53,000 + super
The role:
  • Take Inbound customer service queries
  • Provide exceptional customer experience over the phone and via email
  • Provide accurate and timely information in regards to policies
  • Collaborate with internal stakeholders to ensure best level of support is provided to customers
Experience needed:
  • Prior experience within a contact centre environment, highly desired
  • Ability to work in a team
  • Excellent communication skills
  • Experience working in Banking and finance or insurance preferable
  • Full working rights within Australia essential
If you feel this role is suitable for you, please click the link to apply.