Member Feedback Manager

Job Title: Member Feedback Manager
Contract Type: Permanent
Location: Sydney
Salary: $115,000 + super
Reference: 858737aaa
Contact Name: $115,000 + super
Contact Email:
Job Published: May 24, 2019 17:00

Job Description

MAYDAY are delighted to be recruiting a Complaints and Resolutions Manager for a large Australian Health Insurance organisation. Fantastic opportunity for an experienced Manager who is looking for a new challenge and room to develop and implement their own processes.

Managing a team of 2, this role is pivotal to ensure the organisation is proving the best possible customer service and continuously developing from feedback to meet business goals.

What's in it for you? 
  • Work for a fantastic, well-known Australian brand
  • Permanent Role
  • $115,000 + super
  • Make the role your own and expand it to fit your innovative ideas and experience
  • Perfect CBD location
  • Great team culture - regular team events
  • Supported by an experienced and motivational Leader
What will you be doing?
  • Manage the complaints function within the business
  • Investigate complaints and ensue they are resolved satisfactorily
  • Lead the organisations feedback program and to improve customer experience
  • Analyse data and recommend changes based on the relevant feedback
  • Liaise within internal departments to ensure there is a smooth trail between all feedback
  • Manage 2 direct reports
  • Ad-Hoc duties as required
What experience will you require?
  • 5 + years’ experience in a managerial role
  • 5+ years’ experience completing formal investigations of assessments
  • Proven experience in developing a complaints function within a business
  • Insurance background highly advantageous
  • Advanced Microsoft Skills
  • Excellent written and verbal communication skills

If this looks like a great opportunity for you, please click the button to apply with you most recent resume or if you have any questions call Lizzie Marshall on 0283775609.