Member Services Manager
| Job Title: | Member Services Manager |
| Contract Type: | Permanent |
| Location: | Sydney |
| Industry: | |
| Reference: | 943346 |
| Contact Name: | Lizzie |
| Job Published: | January 07, 2020 14:00 |
Job Description
This is a 12-month maternity cover role; it’s worth noting that this company promote often and always look within before hiring externally.
What’s in it for you?
- Extensive training and continued support within your role
- $106,000 package
- Amazing benefits – including 50% discount on health insurance
- Work for a fantastic, well-known Australian brand that truly values its people
- Lead a group of engaged and warm customer service agents
- Be part of a vibrant, social and friendly wider team
- Progression opportunities into multiple business areas after 1 year
- Continued personal and professional development is a real priority
- Longevity opportunities – most managers’ tenure is 5-10 years with the company
- No two days are the same – varied role
- Support your team through providing information, updates and advice
- Coach, develop and grow your team with regular team meetings, 1 to 1’s and training
- Ensure service level agreements are met and workloads are distributed effectively
- Bring attention to process improvement and provide recommendations
- Process administrative forms and ensure direct debits are correctly set up
- Use judgement for refund approvals and adjustments
- Facilitate a positive customer onboarding and offboarding experience
- Regular reporting to the head of department
- Audit team members work to ensure quality levels remain at their highest
- Be involves with different projects as they arise
- Experience in leading an engaged team, especially within Customer Service areas
- A critical-thinking mindset with the ability to ask questions to uncover solutions
- Experience in setting team priorities and assist them to achieve objectives
- An ability to bring calm to challenging situations
- A desire to be hands-on and involved with the team and company
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