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Acting as the first point of contact for both an Onshore and Offshore Operations team, you will directly support the policy life cycle of a market-leading insurer in an over-sight capacity, including identifying improvement areas, managing process change, policy and system enquires. The role also incorporates an integral data and reporting landscape directly supporting the leadership group.
What’s in it for you:
Experience needed:
Operations Coordinator
| Job title : | Operations Coordinator |
| Contract type : | Permanent |
| Location : | Melbourne |
| Sectors : | |
| Job Reference : | MR1269387 |
| Contact name : | Kelly |
| Job published : | 29 days ago |
What’s in it for you:
- Enjoy being part of a dedicated, focussed and supportive team
- Flexible working - opportunity to work home 2 days a week
- Full time position, Monday-Friday
- Flexible start and finish times
- Throughout the role you will have continued training and development
- Work for a Global brand with progression opportunities
- Monthly social activities to get to know your collaborative team even better – and have fun together! Although you are working for a Global company, you’ll feel valued and have a strong community around you
- Work with the Offshore and Onshore Delivery teams, supporting with any queries and process / system changes required
- Work with Operations and Leadership team highlighting process and training needs and improvements
- Complete and maintain monthly and quarterly reporting
- Analyse and report on data relating to process change / improvements
- Develop and maintain relationships with key stakeholders
- Attend regular operations calls, providing updates and insights on quality feedback
- Lead and support Operations projects
- Act as the liaison between key business, technology and support teams, being the representative for Operations
Experience needed:
- Excellent written and verbal communication
- Advanced use of MS Office – Word, Excel & PowerPoint
- Ability to identify and implement process improvements
- Ability to multi-task in a fast-paced environment
- Ability to analyse and report on data
- Effective teamwork experience
- Resilience and ability to work in a changing environment
- High level of attention to detail
Job has expired