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Jobs

Quality Assurance Specialist

Job Title: Quality Assurance Specialist
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $27ph plus super
Reference: MR1067426
Contact Name: Bianca
Contact Email: bianca@maydayrecruitment.com
Job Published: February 01, 2021 17:01

Job Description

This high-energy work place is looking for an experienced call centre agent or QA who is able to commit to a six month contract with the possibility of going permanent. 

Why work here?
  • Work in one of the most sociable offices in Sydney
  • Fantastic transport links, minutes walk from a train station
  • Progress your career within a call centre environment 
  • Temp to permanent opportunity 
  • Working hours: 9-5pm Mon- Fri 
  • $27ph + Super
A day on the job looks like:
  • Listen & evaluate sales agent calls to identify areas of weaknesses and improvement.
  • Ensure any breaches of compliance are actioned accordingly.
  • Deliver feedback to agents and assist with coaching.
  • Prepare quality reports for management.
  • Analyse trend in behaviours and suggest idea's for process improvement.
Apply if you:
  • Have experience working in a call centre (either customer service or sales)
  • Have exceptional communication skills 
  • QA experience would be beneficial but not necessary
  • Ability to work independently and proactively
  • Able to effectively work as part of a team
If you are driven, motivated and confident with the above skills and attributes we would love to hear from you! Please apply ASAP. 

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