Renewals Team Manager

Job Title: Renewals Team Manager
Contract Type: Permanent
Location: Melbourne
Reference: MR923393
Contact Name: Lizzie
Job Published: December 18, 2019 15:15

Job Description

MAYDAY Recruitment is excited to be recruiting for a Renewals Team Manager to join a well-established and continuously growing company based in the Melbourne CBD. 
What’s in it for you?
  • Monthly RDO's equating to an extra 12 days annual leave a year!
  • Join an established continuously growing company, that has a genuine desire to build caring and collaborative relationships
  • Supportive & social team culture
  • Agile work environment
  • Beautiful CBD location
  • Attractive salary
  • Huge & interstate progression opportunities
What will you be doing?
  • Lead and manage a dynamic and growing renewals team of 4
  • Develop process improvement and implement throughout the organisation nationally
  • Collaborate successfully with internal and external stakeholders
  • Prioritize and manage Customer interaction and succession
  • Report directly to Head of Fulfillment 
  • Provide High level of Customer Service to Clients and Customers
  • Provide excellent customer empathy 
  • Measure key metrics and performance of the team
  • Manage escalations from the team and process appropriate action
  • Perform miscellaneous job-related duties as assigned.
What experience will you have?
  • Previous experience managing an operations or fulfillment team
  • Familiarity with the end to end renewals process
  • Exposure to driving change and process improvement
  • An energetic and enthusiastic outlook, attitude and growth mindset
  • Exceptional verbal and written communication skills
  • Ability to be proactive and use initiative
  • Proficient in Microsoft office suite
  • High attention to detail, and excellent time management
  • Ideally experienced within Workers Compensation, Insurance or Health background
If this sounds like the perfect role for you, and you genuinely feel you have relevant experience, please click to apply with you most up to date CV.