Renewals Team Manager
| Job Title: | Renewals Team Manager |
| Contract Type: | Permanent |
| Location: | Melbourne |
| Industry: | |
| Reference: | MR923393 |
| Contact Name: | Lizzie |
| Job Published: | December 18, 2019 15:15 |
Job Description
What’s in it for you?
- Monthly RDO's equating to an extra 12 days annual leave a year!
- Join an established continuously growing company, that has a genuine desire to build caring and collaborative relationships
- Supportive & social team culture
- Agile work environment
- Beautiful CBD location
- Attractive salary
- Huge & interstate progression opportunities
- Lead and manage a dynamic and growing renewals team of 4
- Develop process improvement and implement throughout the organisation nationally
- Collaborate successfully with internal and external stakeholders
- Prioritize and manage Customer interaction and succession
- Report directly to Head of Fulfillment
- Provide High level of Customer Service to Clients and Customers
- Provide excellent customer empathy
- Measure key metrics and performance of the team
- Manage escalations from the team and process appropriate action
- Perform miscellaneous job-related duties as assigned.
- Previous experience managing an operations or fulfillment team
- Familiarity with the end to end renewals process
- Exposure to driving change and process improvement
- An energetic and enthusiastic outlook, attitude and growth mindset
- Exceptional verbal and written communication skills
- Ability to be proactive and use initiative
- Proficient in Microsoft office suite
- High attention to detail, and excellent time management
- Ideally experienced within Workers Compensation, Insurance or Health background
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