Retention Officer

Job Title: Retention Officer
Contract Type: Permanent
Location: Sydney
Salary: $70,000 + Super + Discounted Health Insurance
Reference: 866604
Contact Name: Vanessa
Job Published: June 28, 2019 15:45

Job Description

Our client is a non-bank lender with a fantastic reputation, they are passionate, professional and are focused on exceeding customer's expectations. They care about their staff and are always looking to provide opportunities for growth and development.

What's in it for you?
  • An excellent company culture with friendly team mates
  • Be trained on the product suite
  • Certificate IV training in Finance and Mortgage Broking, if you don't already have it
  • Progression opportunities- this company are ever-growing and love to promote dedicated staff
  • CBD location close to Wynyard station
  • $70,000 + Super + Commission
  • Discounted Health Insurance
  • Fantastic training
  • Continued support throughout your career
  • Open offices where you can easily communicate with the team
About this role:
  • Take inbound calls from customers and brokers who are enquiring about leaving
  • Make calls to customers who are flagged as 'at-risk'
  • Build rapport with customers 
  • Handle objections through understanding the client's needs 
  • Educate customers on product benefits 
  • Conduct loan comparisons for the customer
  • Negotiate to find the best outcome for customer and company
  • Feed back any changes to the relevant team for processing
The ideal candidate will have:
  • Experience in a Retention role or;
  • Phone Sales experience with strong customer service skills 
  • Resilience 
  • A bright, can-do attitude in a fast-paced environment
If this sounds like a role you'd love, please apply now- or share this ad with someone you think would be great!

Please note, we can only accept applicants with full working rights for this role.

Get similar jobs like these by email

By submitting your details you agree to our T&C's