Settlements Team Leader

Job Title: Settlements Team Leader
Contract Type: Permanent
Location: Sydney
Salary: $90K package + LTI
Reference: MR1014882
Contact Name: Kely
Contact Email:
Job Published: October 07, 2020 11:33

Job Description

MAYDAY are delighted to be recruiting for an experienced Team Leader - Settlements to join a company that delivers safe and secure payment solutions for market-leading businesses around Australia. The role of the Settlements Team Leader is to lead the division in the delivery of end to end settlements and payment operations, through one on one coaching, supporting and driving the best performance ultimately supporting clients and customers.

What's in it for you:
  • Lead and develop a strong team to provide complex customer service across client groups
  • Extensive training, and continuous support 
  • Be part of a vibrant, social and friendly team 
  • This role is currently remote due to COVID, you will be provided with a laptop, monitor & headset
  • $90,000 inclusive of super with a long-term incentive
What you will be doing:   
  • Leading a team of 10 Settlements Officers through daily operations
  • Maintain and deliver across all Service Level Agreements
  • Manage the operational delivery of end to end settlements and payment operations
  • Use your analytic skills to uncover trends and patterns 
  • Adapt to a range of different situations and circumstances to give a great customer experience
  • Acting as the escalation point and assisting team members with service delivery
What experience you will require?
  • Strong leadership experience from within the Financial Services industry,
  • A proactive and positive attitude
  • Ability to analyse data and spot patterns
  • Great problem-solving skills & attention to detail 
  • Confident when using systems 
If this sounds like your next opportunity, apply today or call Kelly at MAYDAY on 0466 028 894.