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MAYDAY are delighted to be recruiting for an experienced Team Leader - Settlements to join a company that delivers safe and secure payment solutions for market-leading businesses around Australia. The role of the Settlements Team Leader is to lead the division in the delivery of end to end settlements and payment operations, through one on one coaching, supporting and driving the best performance ultimately supporting clients and customers.
What's in it for you:
Settlements Team Leader
| Job title : | Settlements Team Leader |
| Contract type : | Permanent |
| Location : | Sydney |
| Sectors : | |
| Salary : | $90K package + LTI |
| Job Reference : | MR1014882 |
| Contact name : | Lizzie |
| Contact email : | lizzie@maydayrecruitment.com |
| Job published : | 19 days ago |
What's in it for you:
- Lead and develop a strong team to provide complex customer service across client groups
- Extensive training, and continuous support
- Be part of a vibrant, social and friendly team
- This role is currently remote due to COVID, you will be provided with a laptop, monitor & headset
- $90,000 inclusive of super with a long-term incentive
- Leading a team of 6 Settlements Officers through daily operations
- Maintain and deliver across all Service Level Agreements
- Manage the operational delivery of end to end settlements and payment operations
- Use your analytic skills to uncover trends and patterns
- Adapt to a range of different situations and circumstances to give a great customer experience
- Acting as the escalation point and assisting team members with service delivery
- Strong leadership experience from within the Financial Services industry,
- A proactive and positive attitude
- Ability to analyse data and spot patterns
- Great problem-solving skills & attention to detail
- Confident when using systems