Settlements Team Leader
| Job Title: | Settlements Team Leader |
| Contract Type: | Permanent |
| Location: | Sydney |
| Industry: | |
| Salary: | $90K package + LTI |
| Reference: | MR1014882 |
| Contact Name: | Kely |
| Contact Email: | kelly@maydayrecruitment.com |
| Job Published: | October 07, 2020 11:33 |
Job Description
What's in it for you:
- Lead and develop a strong team to provide complex customer service across client groups
- Extensive training, and continuous support
- Be part of a vibrant, social and friendly team
- This role is currently remote due to COVID, you will be provided with a laptop, monitor & headset
- $90,000 inclusive of super with a long-term incentive
- Leading a team of 10 Settlements Officers through daily operations
- Maintain and deliver across all Service Level Agreements
- Manage the operational delivery of end to end settlements and payment operations
- Use your analytic skills to uncover trends and patterns
- Adapt to a range of different situations and circumstances to give a great customer experience
- Acting as the escalation point and assisting team members with service delivery
- Strong leadership experience from within the Financial Services industry,
- A proactive and positive attitude
- Ability to analyse data and spot patterns
- Great problem-solving skills & attention to detail
- Confident when using systems
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