Team Leader - Travel Customer Service
| Job Title: | Team Leader - Travel Customer Service |
| Contract Type: | Permanent |
| Location: | Sydney |
| Industry: | |
| Salary: | Up to $100K + super |
| Reference: | 888184 |
| Contact Name: | Lizzie |
| Contact Email: | lizzie@maydayrecruitment.com |
| Job Published: | August 20, 2019 13:15 |
Job Description
What's in it for you?
- Joining and building a brand new team, an opportunity to make your mark and influence the establishment of this new exciting product
- Up to $100K + super for the right person
- A varied role that ensures no two days are the same
- Work for a company that will really stand out on your resume
- Modern offices with harbour views - only 2 minutes’ walk from busy city train station
- Start date in September
- A variety of shift patterns to cover
- Developing and implementing databases and sources of information
- Creating process improvements around the customer experience
- Researching the web and social media on specific travel destinations
- Leading and developing you team members to be successful
- Responding to customer queries via web-chat and email
- Fast, accurate work with excellent attention to detail
- Problem-solving as often queries will be unique and require you to think outside the box
- Strong Leadership skills with proven experience leading a team of 6+
- Strong technical ability - able to pick up new systems quickly
- A love for travel and social media
- Good tenure in a customer service role
- Exceptional customer service skills and enjoy going above and beyond
- This is a permanent opportunity so must have full working rights
- Be open to working varied shifts
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