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What experience will you have?
What will you be doing?
Team Manager - Property Claims
- Previous experience in a people leadership role
- Prior knowledge and proven experience managing end to end property claims
- Managing a team of 10 claims examiners
- Experience in developing staff member to get the best out of their work
- Strong communication skills
- Great attitude and a positive outlook
- Full working rights in Australia
- Experience with management of teams that manage claims of varying degrees of complexity.
- Strong customer service skills.
- Strong negotiations skills.
- Experience in performing audits.
- Experience in Broker training and forums.
- Strong proven relationships with Brokers, underwriters and Claims Management.
- Experience in the demands and understanding the needs of brokers.
- Experience with understanding Large Loss reporting.
- Experience in handling Cat’s, reporting and management.
What will you be doing?
- Assist in the growth and development of a team of claims consultants
- Supervise a significant portfolio of Property claims in both growth or new areas of the business, up to a predetermined value as agreed by the Property Claims Manager.
- Monitor market trends and developments and contribute to dissemination of information to key stakeholders.
- Assist with external marketing and presentations which may require interstate travel.
- Assist with Cat reporting and Management.
- Manage work-flow and ensure SLA's are hit
- Ensure consultants are maintain KPI standards
- Monthly one on one with consultants
- Report data the Senior Leadership team and implement/regulate any areas for improvement
- Act as point of escalation for any customers/clients
- Coach and mentor consultants on best practice handling of claim
- Assist with project management of key change management initiatives.
- Be an escalation point for any difficult or sensitive claims, handling both internal and external stakeholders.
- Opportunity to learn and expand skill set
- Progression opportunities
- Hyrbid working model - WFH two days a week
- Permanent opportunity
- Work for a company that will really stand out on your resume
- Fantastic culture - Love coming to work