Customer

Service

Recruitment

.

When you’re running a customer-facing operation, you need people who can lift experiences, solve problems with empathy and protect your brand at every touchpoint.


MAYDAY has a long track record of recruiting high-performing Customer Service and Contact Centre talent across industries including insurance, financial services, government, retail, utilities, healthcare and more.


We’ve delivered hundreds of hires within 48 hours for peak periods and crisis-response teams. We’re ready to support your hiring needs.

Companies we have worked with.

Customer Service Recruitment That Builds Brand Credibility.

Across high-pressure environments and high-volume briefs, we’ve repeatedly delivered the people who keep service levels high, customers supported and operations running smoothly.


Clients trust us because we understand the pace, care factor and adaptability required in customer environments, and we’ve proven it time and time again.


Our partners rely on us for:

  • Volume hiring to support spikes in demand and seasonal surges
  • Pre-screened, customer-centric talent with proven communication skills, resilience and service mindset
  • Specialist consultants who understand contact centre environments, KPIs and the realities of frontline CX roles
  • Seamless temp, perm and contract solutions that keep queues moving and service levels protected
  • Reliable same-day "SOS" support for urgent gaps, roster challenges or unexpected team shortages.
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Years of Combined Team Experience

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Customer Service Roles Placed

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Positive Recruiter Insider Score

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Hour Average Shortlist Time

Roles We Recruit.

Whether you’re scaling fast, handling seasonal peaks or strengthening your frontline teams, we connect you with customer advocates who bring skill, heart and resilience to every interaction.

  • Customer Service & Frontline Support

    • Customer Service Representatives
    • Customer Experience Specialists
    • Inbound/Outbound Customer Support
    • Service Desk / Helpdesk Level 1
    • Member Services Officers
    • Claims & Enquiries Officers

  • Contact Centre

    • Contact Centre Agents
    • Contact Centre Team Leaders
    • Workforce Planners
    • Quality Assurance Analysts
    • Contact Centre Managers
    • Customer Resolutions Specialists

  • Service & Operations Coordination

    • Client Services Coordinators
    • Service Administrators
    • Sales Support / Order Processing
    • Onboarding Coordinators
    • Retention Specialists
    • Merchant Support / Supplier Support

  • Leadership & Escalation

    • Team Leaders
    • Customer Service Managers
    • Operations Supervisors
    • Escalations Specialists
    • Customer Success Managers

What Employers Are Saying. 

Client Success.

Scaling a Mission-Critical Intake Team in 48 Hours

35

contingent resources

6

temp to perm conversions

50

hires over 18 months

48

hour turnaround

35

contingent resources

6

temp to perm conversions

50

hires over 18 months

48

hour turnaround

A national not-for-profit needed urgent, high-volume community support for a government domestic-violence program. MAYDAY became their rapid-response recruitment partner, expanding an initial request for three temporary staff into a fully scaled intake workforce of 35 skilled professionals with consistent 48-hour turnaround times

Meet Our Customer Service Recruiters. 

Insights From Our Experts.

People at a table in an office, looking at a brainstorming sheet.

Bite-Sized Learning, Big Employee Experience Wins

December 18, 2025
Discover how bite-sized learning and development programs boost engagement, retention and career growth while shaping a better employee experience.
Man shaking hands with a person at a table, smiling. Two other people are in the background, in an office.

Why Claims Handling is Becoming Customer Experience’s Frontline

December 18, 2025
Discover why claims handling is now critical to customer experience. Faster, transparent and empathetic claims build loyalty and trust.
Woman in lilac jacket and man with red curly hair smile, sitting indoors.

Onboarding for Rapid Start Cycles: Getting Volume Hires Productive Fast

December 18, 2025
Streamline onboarding for volume recruitment. Learn strategies to get new hires productive fast, engaged, and ready from day one.
Show More

Frequently Asked Questions.

  • What types of customer service roles do you recruit for?

    We recruit across the full customer service spectrum from contact centre agents and case managers to senior leaders, workforce planners and customer experience specialists. Whether you need temporary staff fast or long-term permanent hires, we can support every level of your customer team.

  • How quickly can you fill customer service and contact centre roles?

    Speed is one of our biggest strengths. For high-volume and urgent roles, we regularly shortlist within 24–48 hours, with many clients receiving same-day SOS coverage for unexpected gaps.

  • Do you provide pre-vetted, job-ready candidates?

    Yes. Every candidate is thoroughly screened, reference-checked and assessed on communication skills, empathy, resilience and customer-first mindset.

  • How do you ensure the candidates you place stay and perform?

    We prioritise cultural fit, customer mindset and behavioural capability as much as technical skills. Through regular check-ins, feedback loops and manager collaboration, we help support engagement and retention across your customer teams.

  • Can you manage high-volume or surge recruitment?

    Absolutely. We specialise in scaling teams quickly during peak periods, seasonal spikes or project launches. We build proactive pipelines so you can scale up (or down) with zero disruption to customer experience.

  • Do you recruit for both remote and on-site roles?

    Yes. We support in-office, hybrid and fully remote customer service environments, ensuring candidates meet your technology, compliance and availability requirements.

I want to hire a

  Service Rep Contact Centre Team Team Lead

We’re here to build a customer team you can count on.

  Service Rep Contact Centre Team Team Lead

We’re here to build a customer team you can count on.

I want to hire a

I want to hire a  
  Service Rep Contact Centre Team Team Lead

We’re here to build a customer team you can count on.

  Service Rep Contact Centre Team Team Lead

We’re here to build a customer team you can count on.

I want to hire a