Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Tullamarine-based team, this role is working 5 days onsite.
This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.
This is not a face-to-face service role — all communication is handled via phone and email. You’ll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.
What you’ll be doing:
- Managing inbound customer enquiries and service requests
- Explaining processes, documentation requirements, and timelines clearly and professionally
- Coordinating administration from initial enquiry through to completion
- Liaising with internal departments and sister companies
- Following up outstanding documentation and information
- Working within KPI-driven turnaround timeframes
- Maintaining accurate records and system updates
What we’re looking for:
- Strong administration and organisational skills
- Excellent phone communication and customer service ability
- Confidence managing direct and sometimes sensitive conversations
- A calm, patient, and process-driven approach
- High attention to detail and ability to multitask
- Previous experience in contact centre, administration, customer service, or high-volume coordination roles
Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.
What’s on offer:
- Full-time permanent opportunity
- Monday to Friday hours only – no weekends
- Supportive and collaborative office environment
- Structured onboarding and training
- Stable and growing organisation
- 5 days onsite working from Tullamarine office location
If you’re a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we’d love to hear from you.
