- Richmond, Melbourne VIC | Hybrid Flexibility Available
- Immediate Start | Initial 3-Month Temp Contract, potential to extend
- $37 – 40ph + Super depending on experience
- WHV Welcome!
We're partnering with a growing and highly respected insurance business seeking an experienced Claims Consultant to join their Melbourne team on a temporary basis.
You'll join a collaborative claims team that manages a diverse portfolio of commercial and domestic insurance claims across Australia. The business is experiencing significant growth while maintaining a genuine family-oriented culture where teamwork, flexibility, and employee wellbeing are highly valued.
What's in it for You?
- Immediate start with a well-established insurance organisation
- Potential for contract extension or permanent opportunities
- Flexible hybrid working arrangements following initial onboarding
- Supportive leadership team with a collaborative approach
- Friendly and social workplace culture
- Weekly team catch-ups and regular social events
- Richmond location with easy access to public transport
- Opportunity to manage claims end-to-end and broaden your technical expertise
The Role
Working closely with the Claims Manager, you'll take ownership of a portfolio of claims from lodgement through to resolution. Claims will be allocated based on your experience and technical capability, with exposure across a broad range of products.
Claims may include:
- Domestic Property
- Commercial Property / ISR
- Business Packs
- Contractors Plant & Machinery
- Motor Vehicle (Fleet, Commercial and Domestic)
- Third Party Liability and Injury Claims
Key Responsibilities
- Manage a portfolio of claims from start to finish
- Liaise with insureds, brokers, assessors, repairers and service providers
- Investigate claims and determine coverage in line with policy conditions
- Coordinate repairs, assessments and settlement activities
- Maintain accurate claim records and documentation
- Deliver exceptional customer service throughout the claims lifecycle
- Contribute to team objectives and support colleagues as required
About You
To be successful, you'll bring:
- Minimum 2-3 years' insurance claims experience
- Strong experience managing property claims (highly preferred)
- Exposure to commercial insurance products and business packs
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage a busy caseload
- A proactive, team-focused approach
- Ability to work autonomously while contributing to a collaborative environment
This team prides itself on creating an environment where people genuinely enjoy coming to work. They value trust, flexibility, hard work, and supporting one another. While performance is important, so is maintaining a positive workplace where colleagues celebrate wins together, help each other through challenges, and enjoy being part of a growing business.
If you're an experienced Claims Consultant available immediately and looking for your next opportunity within a supportive and growing organisation, we'd love to hear from you.
They are looking to review applications immediately, so do not hesitate to apply!
