Claims Consultant - Home Claims | North Lakes

MAYDAY Recruitment is partnering with a leading Australian insurance organisation, seeking experienced Claims Consultants to join their busy Home Claims team based in North Lakes .

This is an excellent opportunity for experienced claims professionals looking to further develop their career within a highly regarded insurer. You'll play a key role supporting the home claims function, helping drive claims through to settlement, while working closely with internal teams, builders and suppliers to deliver positive customer outcomes.

Why You'll Love This Opportunity

• Join a well-established and respected insurance organisation
• 6-month full-time contract with an immediate start available
• Potential for the role to become permanent
• North Lakes location
• $40.84 per hour + super, paid weekly
• Monday to Friday roster, 8:00am-4:00pm or 9:00am-5:00pm
• Comprehensive training and hands-on support to set you up for success
• Collaborative and supportive team environment
• Opportunity to further develop your home claims expertise

What You'll Be Doing
Working as part of a busy Home Claims team, you'll be responsible for managing a variety of claims-related administrative and operational tasks to support the broader claims function.

Your day-to-day responsibilities will include:

• Assisting with the management and progression of home insurance claims
• Driving claims through to settlement in a timely and efficient manner
• Liaising with internal stakeholders, builders, suppliers and service providers to achieve positive outcomes
• Updating claim records, review notes and additional information within internal systems
• Managing multiple tasks and priorities in a fast-paced environment
• Navigating multiple systems simultaneously while maintaining accuracy and attention to detail
• Supporting the wider claims team with claim-related activities and administration
• Ensuring all claim information is recorded accurately and in line with company standards

Please note: This role is primarily focused on claims management and administration support and does not involve inbound customer call centre duties .

What We're Looking For
We're looking for someone who can hit the ground running and bring strong property or home claims knowledge, excellent organisational skills and a proactive approach to managing workloads.

You'll bring:

• Previous property or home claims experience within the insurance industry
• Demonstrated claims management experience
• Strong ability to prioritise tasks and manage competing deadlines
• Experience working across multiple systems and platforms
• Excellent attention to detail and administrative accuracy
• The ability to quickly switch between different tasks and changing priorities
• Strong communication and stakeholder management skills
• A collaborative approach and the ability to work effectively with colleagues, builders and suppliers
• A proactive, solutions-focused mindset with a commitment to delivering quality outcomes

If you're an experienced Claims Consultant looking for your next opportunity with a leading insurance organisation, we'd love to hear from you. Apply today for an immediate start.