The Opportunity

Join a friendly, close-knit and highly collaborative claims team where you will play a key role in keeping the claims process running smoothly from end to end.

Reporting to a supportive and empowering Claims Manager, this position is ideal for someone who enjoys problem-solving, taking ownership and being the central point of coordination and customer support.

This is a fantastic opportunity for someone looking to broaden their career within property claims. You may already have property experience, or come from a commercial claims background and be looking to upskill within a highly respected business.

The Role

You will provide administrative and customer support across the full claims lifecycle, ensuring a seamless experience for clients and internal stakeholders.

• Managing the administration of a portfolio of claims and coordinating handovers to the repair team

• Answering inbound calls and resolving customer enquiries

• Updating client portals in line with performance KPIs

• Maintaining accurate data within the workflow system

• Booking and coordinating assessor appointments

• Supporting invoicing and financial tracking processes

• Generating reports and documentation for job management

• Providing ongoing, high-quality customer service

• Identifying and recommending process improvements

Team & Leadership

You will report to a manager who provides the space and trust for you to play to your strengths, take ownership and manage your own portfolio.

About You

You are proactive, organised and solutions-focused, with the ability to manage multiple priorities in a fast-paced environment.

• Strong administration and organisational skills

• Excellent communication and customer service abilities

• High attention to detail and time management

• Ability to prioritise and multitask effectively

• Property claims experience (essential)

• Experience within insurance, construction or a related industry

• Exposure to KPIs and process improvement

What’s in It for You

• $65k – $85k + super (depending on experience)

• Flexible early start and early finish options

• Supportive and empowering leadership

• Ownership of your own claims portfolio

• Collaborative and welcoming team culture

• Clear long-term career pathway within claims

The Culture

This business is known for its team-first and supportive environment, where everyone works closely together to achieve strong outcomes for clients.

They are also moving into a brand-new North Lakes office, making this an exciting time to join the team.
 

Apply Now

If you are looking for a role where you can take ownership, grow your claims career and be part of a genuinely supportive team, we would love to hear from you.

Apply now for a confidential conversation.