MAYDAY Recruitment is partnering with a leading insurance brokerage to find an experienced and client-focused Claims Executive
.
This is an exciting opportunity to join a dynamic organisation that values service excellence, professional growth, and a collaborative team culture.
If you’re a confident adviser who thrives on managing complex claims, resolving issues with empathy, and delivering outstanding client outcomes, this role offers the perfect next step.
What's in it for you?
-
Full-time, in-office role located in the heart of Sydney CBD
-
$60,000- $80,000 + quarterly bonuses + super (salary depending on experience)
-
Work in a modern, premium office environment, complete with spa amenities, sauna, and steam room.
-
Join a large, privately owned insurance brokerage with a strong reputation and supportive leadership.
-
Be part of a team that values professionalism, learning, and celebrating wins together.
-
Long-term career opportunities within a growing and established organisation.
Main responsibilities include:
-
Manage a portfolio of general insurance claims from lodgement through to settlement.
-
Guide clients through coverage, next steps, and complex insurer decisions.
-
Review policy wording and support clients through disputed or technical matters.
-
Lead settlement discussions and drive claims to timely, fair outcomes.
-
Build strong relationships with clients and act as a trusted claims partner.
-
Liaise with insurers, loss adjusters, investigators, and legal providers.
-
Coordinate meetings, respond to queries, and keep stakeholders updated.
-
Handle moderate to complex files in line with processes and service standards.
-
Prepare clear claims updates and summary reports when required.
-
Maintain accurate, compliant electronic records on all claim activity.
-
Identify when to involve specialist teams and collaborate as needed.
The ideal candidate:
-
Experience managing insurance claims (general insurance preferred).
-
Strong background in client service and can build rapport and manage sensitive conversations.
-
Excellent communication skills with the ability to influence and negotiate.
-
Highly organised, efficient, and able to juggle competing priorities.
-
Confident working independently while being a supportive team member.
-
Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
-
Strong problem-solving skills, initiative, and high attention to detail.
