MAYDAY Recruitment is excited to partner with an industry trailblazer in the medical space to uncover a standout Customer Care Coordinator . If you're looking for a role where purpose meets impact - this is your moment. Join a high-performing team that champions innovation, celebrates excellence, and genuinely cares about the people they support.

🌟 Why you’ll love this role:

• Permanent position

• $66k + Super

• Stunning, modern offices in Bowen Hills with onsite parking!

• Flexibility at its finest -  WFH up to 2 days per week

• Be supported by an inspiring leader who’s invested in your success

• Make a meaningful impact in a business improving lives every day

• 2 x Paid recharge days annually to rest, reset & refuel

📞 What you’ll be doing:

• Deliver gold-standard support to customers via phone, email & SMS

• Respond quickly and professionally to every enquiry

• Offer proactive solutions to elevate customer satisfaction

• Log enquiries with accuracy and attention to detail

• Process high-volume sales orders using SAP and Zendesk

• Manage transactions end-to-end ensuring flawless revenue recognition

• Partner with the warehouse to keep deliveries on schedule

• Follow up invoices and manage backorders with confidence

• Liaise with internal teams to keep everything running smoothly

• Maintain precise documentation while supporting quality & OHS standards

🔎 What we’re looking for:

• Exceptional attention to detail - you spot the things others miss

• Confident written and verbal communication skills

• Experience in order management or supply chain (SAP = big bonus!)

• Ability to juggle competing priorities without dropping the ball

• Tech-savvy with quick system-learning abilities (SAP/Zendesk highly regarded)

• A positive, motivated, “let’s make it happen” attitude

If you’re organised, driven, and excited for a role with real purpose, we’d love to hear from you.

✨ Apply today and join a team that’s creating a real, human impact - one customer at a time.