MAYDAY Recruitment is proud to be partnering with one of Australia’s largest funeral service providers to recruit a compassionate and professional Customer Care Specialist to join their growing contact centre team based in Holland Park.
This is a unique opportunity to work in a meaningful service-driven role where empathy, care, and professionalism are at the heart of every interaction. As the first point of contact for families during difficult times, you will provide reassurance, guidance, and support while coordinating important next steps with sensitivity and attention to detail.
Working within a collaborative and supportive environment, you will play a pivotal role in ensuring families feel cared for from the very first call.
What you’ll be doing:
- Managing inbound first calls with empathy and professionalism
- Supporting families through sensitive conversations with care and patience
- Coordinating services and liaising with internal teams to ensure smooth processes
- Accurately recording information and maintaining detailed records
- Guiding families through next steps and providing reassurance throughout the process
- Contributing to a positive and supportive team culture focused on continuous improvement
What we’re looking for:
- A compassionate and mature-minded approach
- Strong communication and active listening skills
- Ability to remain calm and professional in emotionally sensitive situations
- Excellent attention to detail and organisational skills
- Experience in customer service, contact centres, healthcare, community services, or other people-focused industries highly regarded
- A team-focused attitude with a willingness to learn and grow
What’s on offer:
- Full-time permanent opportunity
- Monday to Friday roster | 9am – 5pm
- Work with a respected and established organisation
- Comprehensive training and ongoing support provided
- Meaningful role where you can genuinely make a difference to families during difficult times
If you are someone who thrives in a caring, fast-paced environment and wants to be part of a supportive team delivering exceptional service, we would love to hear from you.
