Mayday Recruitment is partnering with a large, nationally recognised healthcare organisation to recruit multiple Customer Experience Specialists for their North Ryde contact centre. This is a fantastic opportunity for experienced customer service professionals, or those looking to take their first step into the corporate world, to join a stable, purpose-driven organisation offering structured training, career progression, and the chance to make a real difference in the community.

At a Glance

• Title: Customer Experience Specialist

• Location: North Ryde, NSW 2113

• Employment Type: Permanent, Full-Time (38 hours/week)

• Salary: $55,565 + super, with evening and weekend loading
• Rostered Hours: Monday–Sunday, 7am–9pm

• Training: 2–4 weeks full-time, Monday–Friday, 8am–4pm (office-based)

• Start Date: 16th March

As a Customer Experience Specialist , you’ll be the first point of contact for patients and healthcare professionals, providing empathetic, professional, and accurate support. This is a fast-paced contact centre role, taking mostly inbound calls relating to confidential pathology and blood test enquiries.

You’ll be part of a supportive and high-performing team committed to delivering outstanding customer experiences and ensuring positive outcomes for patients.

• Manage a high volume of up to 150 inbound calls per day

• Deliver a calm, professional, and empathetic customer experience

• Prioritise urgent and time-sensitive interactions

• Act as the first point of contact for enquiries and complaints

• Maintain confidentiality and strict compliance with policies and procedures

• Accurately update customer records across multiple systems

• Contribute to a culture of continuous improvement

• Empathetic, resilient, and customer-focused

• 2+ years’ experience in a customer service role preferred

• Strong verbal and written communication skills

• Calm, mature approach when handling sensitive information

• High attention to detail and ability to follow structured processes

• Confidence using IT systems and learning new platforms

• Positive, team-oriented attitude

• Base salary: $55,565 + super (38 hours/week)

• Additional evening and weekend loading

• Access to wellbeing and lifestyle benefits

• Discounted fitness memberships

• Learning & development opportunities

• Employee Assistance Program (EAP

• 1 round in-person interview

• Interview dates: Monday 2nd March – Thursday 5th March

• Multiple permanent roles available 
  
  Ready to take the next step? Apply now via Mayday Recruitment.