Customer Experience Specialist

Contract Type:

Permanent

Location:

Alexandria

Contact Name:

Jessica Considine

Contact Email:

jessica@maydayrecruitment.com

Contact Phone:

0421 353 208

Date Published:

31-Dec-2025

Are you ready to be part of something exciting and new? MAYDAY Recruitment is thrilled to be partnering with a dynamic and rapidly growing brand launching their first retail location in Australia – right in the heart of the Moore Park SupaCentre.
We’re on the lookout for passionate, people-first professionals who can bring energy, warmth and a proactive spirit to a fresh and vibrant pop-up retail environment. This is not just any retail role – this is about creating memorable, feel-good moments that leave customers saying, “wow!”

What's in it for you?

  • Full-time permanent position 
  • $70,000.00 + super
  • This role is full-time in the retail store - located in Moore Park SupaCentre 
  • Generous leave policies – volunteer, parental, personal wellness days and more
  • Free products & discounts for you, your friends, and your fam
  • Employee Assistance Program for health, family, and financial support
  • Volunteer days and meaningful sustainability initiatives 
  • Be part of an exciting brand-new retail concept
  • Opportunity to take ownership and run your own space

What You’ll Be Doing:

  • Share the unique story behind our client’s products and ethos in a confident and engaging way
  • Take ownership of all day-to-day operations at the pop-up, including opening/closing, stock management, and customer follow-ups
  • Use your exceptional people skills to connect with customers and promote the full product range – even those not physically on display
  • Work cross-functionally with other departments to ensure every customer touchpoint is seamless
  • Go above and beyond to ensure every customer interaction is a standout moment
  • Maintain immaculate presentation and visual standards within the store
  • Adapt quickly, think on your feet, and always look for ways to improve both the customer journey and operational efficiency
  • Ensure the environment is safe and compliant for all staff, customers, and contractors
  • Be comfortable with some physical tasks, such as furniture assembly and manual handling

Who We’re Looking For:

  • You'll bring at least 3 years of face-to-face retail or customer service experience and know how to work independently in a fast-paced setting
  • You’ve got exceptional interpersonal skills and a knack for energising any room you walk into
  • Customer-first is your default setting, and empathy guides every conversation you have
  • You’re proactive, reliable and comfortable managing tasks without direct supervision
  • You notice the small things – from store presentation to customer follow-up
  • Your written and verbal English skills are near-perfect.
  • Your positivity is contagious and helps lift the team and customer experience

Apply Now!
If you’re passionate about delivering next-level service and want to be part of a team where you’re supported, valued, and inspired every day – we want to hear from you!

Apply Now

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