MAYDAY Recruitment has partnered with a reputable and growing organisation within the fire safety services industry, known for delivering high-quality compliance and safety solutions across commercial and residential sites.
This is an immediate opportunity for a 6-week temporary Customer Scheduling Coordinator, with potential for extension. Based in Melbourne’s Northern Suburbs, you will join a fast-paced and essential services environment where your coordination and customer service skills will directly support critical fire safety operations.
Key Responsibilities:
- Managing a high-volume inbox and responding to client queries in a timely and professional manner
- Scheduling trades and coordinating technicians for installation, servicing, and inspection of fire safety equipment
- Liaising with clients to confirm bookings, provide updates, and ensure service expectations are met
- Coordinating routine maintenance and compliance checks in line with fire safety regulations
- Re-prioritising daily schedules to accommodate urgent or reactive maintenance requests
- Managing customer escalations with a calm, solutions-focused approach
- Maintaining accurate service records and updating internal systems
- Previous experience in scheduling, coordination, or customer service (ideally within trades, facilities, or services-based environments)
- Proven ability to manage bookings or service schedules in a fast-paced setting
- Strong communication skills with a professional and client-focused approach
- Ability to juggle multiple priorities and adapt quickly to changing demands
- High attention to detail and strong organisational skills
- Positive attitude and commitment to the full contract period
- Immediate start with potential for extension
- Work within a supportive and collaborative team environment
- Opportunity to gain experience in a stable, essential services industry
If this sounds like your next move, we’d love to hear from you! Click Apply Now.
Diversity & Inclusion
At MAYDAY Recruitment, we celebrate diversity and proudly represent inclusive employers.
We welcome applications from people of all backgrounds, experiences, and identities — including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people with disability, mature-age workers, and members of the LGBTQIA+ community.
We’re committed to helping every candidate feel valued, respected, and supported to reach their full potential.
